Genesis Rivera-Iglesias
Wilmington,DE
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Office Manager
Done Right Plumbing
Philadelphia, PA
12.2019 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Machine Operator Packer
Readypac
Swedesboro, NJ
07.2010 - 11.2019
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Monitored Packing machine material system for fault-free operations to promote safety for team.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Executed 100 inventory counts per 1 min to identify discrepancies.
- Counted and recorded finished and rejected packaged items.
- Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
Sales Manager
Vonage
Philadelphia, PA
03.2007 - 06.2010
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Held weekly meetings with sale representatives to identify techniques to overcome sales obstacles.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Identified opportunities for growth within Franklin Mills Mall territory and collaborated with sales teams to reach sales goal.
Cashier
Rojas Grocery
Philadelphia, PA
01.2006 - 02.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $1000 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
No Degree - Criminal Justice Science
Peirce College
Philadelphia, PAHigh School Diploma -
Northeast Learning Center
Philadelphia, PA06.2020
Skills
- Policy and Procedure Modification
- Team Management
- CRM Software
- Office Management
- Financial Management and Reporting
- Monthly Closings
- Travel Arrangement Management
- Deposit Collection
- Office Supplies and Inventory
- Employee Timesheet Processing
- Managing Appointments
- Administration and Operations
- Remote Work Coordination
- Spanish Fluency
Timeline
Office Manager
Done Right Plumbing
12.2019 - Current
Machine Operator Packer
Readypac
07.2010 - 11.2019
Sales Manager
Vonage
03.2007 - 06.2010
Cashier
Rojas Grocery
01.2006 - 02.2010
No Degree - Criminal Justice Science
Peirce College
High School Diploma -
Northeast Learning Center
Similar Profiles
Stacee LavigueureStacee Lavigueure
Assistant Office Manager at Done Right PlumbingAssistant Office Manager at Done Right Plumbing
Kenneth PierceKenneth Pierce
Senior Superintendent/Estimator at Quail Plumbing, inc./Scottsdale Plumbing, inc.Senior Superintendent/Estimator at Quail Plumbing, inc./Scottsdale Plumbing, inc.
Ryan AldertonRyan Alderton
Work Experience at Cudgeegong Plumbing, Level Plumbing, EctWork Experience at Cudgeegong Plumbing, Level Plumbing, Ect