Genesis Rodriguez
Kissimmee,FL
Summary
Hello, my name is Genesis I have customer service experience in person and with remote work ,looking forward to being in contact .
Overview
5
5
years of professional experience
Work History
Home and Auto insurance verification representative
Revenue Group
Kissimmee, US
09.2022 - 11.2024
- Outbound customer service representative, my daily tasks are to work with multiple banks and contact our clients assigned insurance agents on behalf of the mortgage lender to retrieve updated insurance information for the ongoing year .
- I enter the data given while assuring account is up to date for the Term .
Insurance Customer Service Representative
Proctor Financial, Inc.
Kissimmee, US
09.2021 - 09.2022
- My Job included, working in a high volume call center taking 50-160 inbound calls daily from homeowners and insurance agents in regards to Home Insurance information and payments on behalf of the ongoing loan for the client which Included data entry skills, payment processing skills and knowledge of insurance information
Unemployment Claims Specialist
Faneuil
Kissimmee, US
07.2021 - 09.2021
- My responsibilities for this job includes outbound calling clients, processing unemployment claims, Ensuring that all documents are up to date and evidence is efficient also documented properly for benefits
- Tasks included outbound calling individuals, Data entry, customer service and unemployment knowledge
Cashier/Sales Associate
Five Below
Kissimmee, US
08.2019 - 03.2021
- My position included opening up and closing the stores, Accounting for all the money throughout the entire day with all the registers
- Starting up the computer systems, Being a cashier and stocker which included handling cash and returns while maintaining a seamless flow throughout the store
- I accomplished being able to multitask in a busy and fast pace environment and learned many customer service attributes to take into my future jobs and careers
Education
High School -
Celebration High School
05.2019
Skills
- Customer service
- Microsoft Office
- Customer care
- Organizational skills
- Business intelligence
- Computer Skills
- Office Experience
- Data Analysis Skills
- Data Entry
- Claims Processing
- Stocking
- Cash Handling
- Cashiering
- Excel
- English
- Outbound calls
- Inbound calls
- Customer support
- Machine learning
- POS
- Time management
- Retail sales
- Insurance Knowledge
- Non-Escrow Insurance knowledge
Languages
English, Expert
Personal Information
Authorized To Work: US
Timeline
Home and Auto insurance verification representative
Revenue Group
09.2022 - 11.2024
Insurance Customer Service Representative
Proctor Financial, Inc.
09.2021 - 09.2022
Unemployment Claims Specialist
Faneuil
07.2021 - 09.2021
Cashier/Sales Associate
Five Below
08.2019 - 03.2021
High School -
Celebration High School
Similar Profiles
Sheila JohnsonSheila Johnson
Customer Service Representative at Revenue GroupCustomer Service Representative at Revenue Group
Melissa MeadeMelissa Meade
Medical Billing Representative - Team Lead at Revenue GroupMedical Billing Representative - Team Lead at Revenue Group
Keisha M RodriguezKeisha M Rodriguez
Customer Service Representative/ Team Lead at Revenue GroupCustomer Service Representative/ Team Lead at Revenue Group