Summary
Overview
Work History
Education
Skills
Websites
References
Volunteer Experience
Timeline
Generic

Genesis Rodriguez

Greater Tampa Bay Area ,USA

Summary

Meticulous and empathetic professional with over 5 years of expertise in care coordination, case management, and client advocacy within behavioral health and managed care environments. Caring professional supporting clinical teams in implementing care plans. Excellent time management, team collaboration, and program development skills.

Overview

5
5
years of professional experience

Work History

Outreach Specialist / Crisis Contractor

Gaggle Reach Out
Remote, FL
08.2025 - Current
  • Provide proactive outreach to at-risk youth identified through the Gaggle safety platform, ensuring timely crisis intervention and escalation to appropriate support services.
  • Utilize Salesforce CRM and cloud-based tools to document outreach, track cases, and ensure accurate data integrity across multiple channels.
  • Apply trauma-informed communication, motivational interviewing, and crisis de-escalation techniques to engage students and connect them with available resources.
  • Collaborate with school districts and administrators to ensure student safety while maintaining compliance with FERPA, HIPAA, and organizational protocols.
  • Achieved 95%+ same-day outreach completion and contributed to reducing escalation times by 30%, ensuring students in crisis were connected to support faster.
  • Maintain accurate case notes and reporting in alignment with KPIs, SLAs, and quality assurance standards.

Care Navigator

Centene
09.2022 - Current
  • Coordinated discharge planning and aftercare referrals for medicaid clients, ensuring clients transitioned smoothly to appropriate community resources and support services.
  • Worked closely with clients, families, and external providers to understand individual needs and preferences, delivering a supportive, positive experience throughout care transitions.
  • Reduced hospital readmissions by 22% through tailored discharge planning and community linkage for high-risk members.
  • Coordinated over 150 individualized care plans, ensuring timely provider follow-ups and improved continuity of care.
  • Collaborated cross-functionally with behavioral health and medical providers to close gaps in post-acute care follow-up within 7 days of discharge.

Program Coordinator I

Centene
09.2020 - 09.2022
  • Managed complex admissions and care coordination for 100+ pediatric clients, consistently achieving >95% adherence to state-mandated timelines.
  • Streamlined service authorizations and insurance verifications, reducing delays in initiating home health and behavioral health services by 30%.
  • Delivered client-centered intake experiences, clearly communicating treatment options and coordinating next steps.
  • Ensured accurate and timely documentation in CRM systems and maintained HIPAA-compliant records for all client interactions.
  • Collaborated with internal and external stakeholders to advance clients through the care continuum and optimize outcomes.

Crisis Contact Agent (Part Time)

211 Tampa Bay Cares
Clearwater, FL
08.2021 - 07.2022
  • Managed inbound crisis and referral calls, efficiently triaging and connecting clients to mental health programs, housing resources, and financial assistance.
  • Utilized trauma-informed communication to de-escalate high-risk situations and build rapport with diverse client populations.
  • Documented all interactions in TBIN Referral Network, maintaining real-time updates on service delivery and follow-up outcomes.
  • Utilized trauma-informed communication and active listening skills to build rapport with clients and support positive outcomes.

Education

Bachelor of Science - Multidisciplinary Studies – Behavioral Healthcare, Psychology

University of South Florida
01.2022

Skills

  • High-volume call management
  • CRM documentation
  • Admissions and intake coordination
  • Health policy communication
  • KPI-driven performance
  • HIPAA compliance
  • Mental and behavioral health services
  • Fast-paced collaboration
  • Care coordination
  • Healthcare systems knowledge
  • Community resource advocacy
  • Empathy and care
  • High caseload management

Websites

References

References available upon request

Volunteer Experience

Guardian Ad Litem, Guardian Ad Litem, Tampa, FL, 01/17, 02/18, Represented the best interests of abused and neglected children in court proceedings, contributing to safer placements., Collaborated with legal teams, caseworkers, and foster families to conduct investigations and advocate for child welfare., Delivered formal recommendations to judges, supporting evidence-based decisions in family law cases.

Timeline

Outreach Specialist / Crisis Contractor

Gaggle Reach Out
08.2025 - Current

Care Navigator

Centene
09.2022 - Current

Crisis Contact Agent (Part Time)

211 Tampa Bay Cares
08.2021 - 07.2022

Program Coordinator I

Centene
09.2020 - 09.2022

Bachelor of Science - Multidisciplinary Studies – Behavioral Healthcare, Psychology

University of South Florida

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