Genesis Rodriguez
Orlando
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Care Facilitator
ChenMed
Orlando
10.2024 - Current
- Facilitated communication between patients and medical staff for effective treatment.
- Maintained accurate patient records and updated scheduling systems regularly.
- Verified patient insurance information for accuracy and completeness.
Sales Associate/Call Center Representative
Horizons Medical
01.2024 - Current
- Assisted patients in understanding their insurance benefits, explaining complex policy terms, and addressing concerns compassionately.
- Managed high volumes of patient case files efficiently by employing effective document management systems and prioritizing tasks strategically.
- Utilized electronic medical record systems to store, retrieve, and process patient data.
- Made Sales of various Medical Equipment including, Wheelchairs, Rollator, Hospital Beds and more.
- I Have the skill of being able to understand and give the best service to elderly consumers due to my experience on this job.
- Horizons Medical Supplies And Homecare, LLC
Supervisor
Clean Force
01.2021 - 12.2026
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Regularly inspected facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Maintained detailed records of completed tasks to track progress toward established goals and ensure compliance with client expectations.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
Education
Master of Arts -
University of Central Florida
Orlando, FL 01.2024 - 02.2026
High School Diploma -
Gold Coast School
Skills
- Customer Needs Assessment
- Problem-solving skills
- Multi-tasking strength
- Flexible Schedule
- Teamwork and Collaboration
- Positive Customer Engagement
- Upselling
- Sales Development
- Persuasion techniques
Certification
Certified in CPR and First Aid
Languages
- English
- Spanish, Native
- English, Bilingual
Timeline
Care Facilitator
ChenMed
10.2024 - Current
Master of Arts -
University of Central Florida
01.2024 - 02.2026
Sales Associate/Call Center Representative
Horizons Medical
01.2024 - Current
Supervisor
Clean Force
01.2021 - 12.2026
High School Diploma -
Gold Coast School