Summary
Overview
Work History
Education
Skills
Certification
Timeline
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GENESIS RODRIGUEZ-LINARES

AVP, Enablement & Readiness Support Specialist
Orlando,FL

Summary

With over four years of experience at Truist Bank, I have developed expertise in Enterprise Fraud Management. Currently, I serve as an Enterprise Fraud Management Enablement & Readiness Support Specialist II, responsible for leading comprehensive training programs tailored to meet the diverse needs of our team members. These programs ensure that our team stays up-to-date with the latest industry knowledge and best practices. Working closely with senior leadership, I provide strategic insights and foster a culture of continuous improvement and innovation. As a Senior Analyst II, I successfully oversaw multiple lines of operations and utilized my leadership skills to mentor and guide team members towards achieving our collective goals. From my initial role as a Financial Crimes Analyst to my initial position as a Bilingual Customer Service Representative, I have consistently prioritized delivering exceptional client experiences while upholding the highest standards of integrity and compliance. I approach this enriching journey with enthusiasm and a commitment to making a positive impact for our shareholders and stakeholders.

Overview

4
4
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Enterprise Fraud Management AVP, Enablement & Readiness Support Specialist II

Truist Bank
Orlando, Florida
01.2024 - Current
  • Promoted to facilitate comprehensive training programs for diverse roles within Enterprise Fraud Management, extensive awareness of industry advancements is maintained for both of our Onshore and Offshore Teammates (Countries: India and Philippines)
  • Collaboration with senior leadership and executives which involves recommending strategies for efficiency, meticulously preparing training materials, and conducting reviews to ensure alignment with evolving business conditions
  • Positive relationships are fostered, along with the provision of constructive feedback, supporting a seamless transition from training to production environments and promoting effective communication and teamwork
  • Additionally, I actively engage in initiatives aimed at enhancing shareholder value, continually seeking opportunities to optimize processes and improve operational efficiency within Enterprise Fraud Management
  • By aligning training programs with business objectives and market trends, I contribute to the overall success of the organization, ensuring that our shareholders receive maximum benefit from our efforts

Senior Analyst II - Enterprise Fraud Support

Truist Bank
Orlando, Florida
11.2022 - 01.2024
  • Promoted to service both lines of operations (Centralized Fraud Claims and Centralized Fraud Operations) in the Enterprise Fraud Management area
  • Demonstrating leadership skills when performing oversight duties on REG E Fraud and NON-REG E Non-Fraud case maintenances by requests received from Account Security and Claims for Second Reviews (Denied Claims), Claim Withdrawals, Expediting Cases, Check Hold Removals, Unblocking Accounts Due To Fraud, and Finalize by Auditing Outbound Calls that were due to a request
  • Some other duties in this role are coachings, meetings, trainings for teammates, creating aids to understand departmental procedures and assisting teammates from both channels to exceed process quality and meet regulation goals

Enterprise Fraud Management Financial Crimes Analyst

Truist Bank
Orlando, Florida
04.2022 - 11.2022
  • Possess a combination of technical expertise, critical thinking, ethical values, and effective communication to detect, prevent and mitigate fraud, working cross-functional teams, including IT, legal and compliance
  • Perform research and loss mitigation efforts across multiple intake channels in Financial Crimes related cases and alerts
  • Researched and analyzed account activity to assess the level of risk and make decisions in accordance with applicable corporate and departmental policies and procedures
  • Provided account status for when the bank would determine to end the relationship with clients due to fraudulent check deposits
  • Also provided account and claim status for fraudulent and merchant disputes

Bilingual Customer Service Representative

Truist Bank
Orlando, Florida
11.2020 - 04.2022
  • Provide the Perfect Client Experience by telephone, electronic, and written communication to internal and external clients accounts adhering to bank policies and procedures
  • Typically handle non-collection-related inquiries in a timely manner
  • Handled 4 lines of business: Customer Care, Loans/Lines Servicing, Digital Banking Services, and Account Security and Claims Fraud
  • Serviced in both Spanish and English

Education

Bachelor of Science (B.S.) - Criminal Justice

University of Central Florida
Orlando, FL

Associate in Arts (A.A.) - undefined

Valencia College
Orlando, FL

Skills

Risk Management

Compliance

Audit Reports

Confidentiality

State & Federal Laws

Legal Document Preparation

Training Delivery

KYC

AML

Multitasking

Bilingual Communication

Organization and Time Management

Certification

Operational Risk Management, 12/01/22, American Bankers Association

Timeline

Enterprise Fraud Management AVP, Enablement & Readiness Support Specialist II

Truist Bank
01.2024 - Current

Senior Analyst II - Enterprise Fraud Support

Truist Bank
11.2022 - 01.2024

Enterprise Fraud Management Financial Crimes Analyst

Truist Bank
04.2022 - 11.2022

Bilingual Customer Service Representative

Truist Bank
11.2020 - 04.2022

Associate in Arts (A.A.) - undefined

Valencia College

Bachelor of Science (B.S.) - Criminal Justice

University of Central Florida

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GENESIS RODRIGUEZ-LINARESAVP, Enablement & Readiness Support Specialist