Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Genesis Rodriguez Matias

Lawrence,MA

Summary

Compassionate Community Health Worker with 4 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education. Dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Organized, responsible, respectful and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Delivery Expert

Team Elite
07.2022 - Current
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Processed payments by accepting cash, credit and debit card payments.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Outreach Worker

Vinfen Corporation
05.2021 - Current
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Counseled patients on health-related topics and lifestyle changes for improved well-being.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Developed and maintained relationships with community partners to build program scope.
  • Collaborated with external and internal organizations to coordinate health and social services.
  • Monitored and documented participants' progress toward individualized health goals.
  • Set up community health education and promotion programs to reduce chronic conditions.
  • Facilitated health screenings with follow-up care to target specific issues.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Signposted additional health care services and resources to improve outcomes.
  • Collaborated with local organizations to expand health services and resources.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Engaged clients in health-related activities to enhance overall well-being.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
  • Transported or accompanied clients to scheduled health appointments or referral sites.
  • Advocated for client needs and funding for at-risk groups.
  • Assisted families with financial and housing resources.
  • Facilitated communication between clients and other service providers.
  • Monitored progress towards service plan goals.
  • Provided support to social service clients in navigating available resources.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Participate in meetings with co-workers and supervisors to discuss the progress of each client and their current situation.
  • Write notes about each client in each single visit.
  • Report monthly millage.

Front Desk Receptionist

Dental Dreams LLC
03.2021 - 05.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.

Delivery Driver

Double D Delivers LLC
12.2020 - 01.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Home Visitor

Greater Lawrence Community Action
12.2019 - 12.2020
  • Conducted weekly home visits to assess conditions.
  • Recruited families and built positive relationships with parents in order to support parenting roles.
  • Coordinated resources and program referrals to support family needs.
  • Maintained current assessments of families and children and prepared daily portfolios.
  • Helped to educate parents and assisted with educational planning and decision making for children.
  • Assisted with crisis intervention services by performing emergency assessments.
  • Made recommendations and referrals to aid clients in locating proper therapeutic services.
  • Maintained records of client care by documenting visits and interviews and preparing reports of evaluations and observations.
  • Provided ongoing case monitoring and evaluation to formulate and update care plans.
  • Engaged families and clients in skill-building activities to enhance family dynamics and client's quality of life.
  • Visited over 15 homes per week to inspect independent living situations, home safety, proper hygiene and vocational opportunities.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Provided support to social service clients in navigating available resources.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Facilitated communication between clients and other service providers.
  • Coordinated with local government to provide resources to clients.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Facilitated outreach activities to build community awareness.

Chemical Operator

Koch Membrane Systems Inc
05.2018 - 11.2019
  • Followed all waste handling guidelines to minimize waste generation.
  • Operated chemical processing equipment successfully while adhering to company standards.
  • Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
  • Communicated with supervisors and other personnel to review and discuss process changes.
  • Modified controls to regulate temperature, pressure, feed, and flow of liquids and gases while monitoring outcomes and promoting successful processing.
  • Safely used various machinery and forklifts during chemical drumming operations.
  • Stored, retrieved, mixed, and monitored chemicals used in production process.
  • Tracked and documented production data to maintain accurate records.
  • Implemented safety protocols and procedures for safe, efficient process operation.
  • Troubleshot equipment and process issues and restored optimum function to maintain production speed and meet quality goals.

Education

Lawyer - Laws

Universidad Del Caribe
Santo Domingo, D.N - DR
10.2016

Executive Secretary -

CENTU
Santo Domingo, D.N - DR
12.2010

High School Diploma -

Colegio Palma Real
Santo Domingo, D.N - DR
09.2009

Skills

  • Safety Protocols and Procedures
  • Microsoft Office Proficiency
  • Community-Based Resources
  • HIPAA Guidelines
  • Bilingual in English and Spanish
  • Report Preparation
  • Schedule Coordination
  • Training Skills
  • Schedule Management
  • Team Assignments
  • Care Plan Development
  • Service Coordination
  • Referral Coordination
  • Collaborator
  • Proficient at observation and analysis
  • Ability to multi-task
  • Great attention to details

Certification

  • Adult First Aid/ CPR/ AED, American Red Cross


Languages

English
Spanish

Timeline

Delivery Expert

Team Elite
07.2022 - Current

Outreach Worker

Vinfen Corporation
05.2021 - Current

Front Desk Receptionist

Dental Dreams LLC
03.2021 - 05.2021

Delivery Driver

Double D Delivers LLC
12.2020 - 01.2021

Home Visitor

Greater Lawrence Community Action
12.2019 - 12.2020

Chemical Operator

Koch Membrane Systems Inc
05.2018 - 11.2019

Lawyer - Laws

Universidad Del Caribe

Executive Secretary -

CENTU

High School Diploma -

Colegio Palma Real

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Genesis Rodriguez Matias