Genesis Rosario Garo
Forest Park,GA
Summary
Highly motivated and dedicated. Bilingual. Works well in team setting as well as individually, acknowledged for being trustworthy, dependable, honest, attentive, and well mannered.
Diligent Property Manager with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
6
6
years of professional experience
Work History
Corporate Property Manager
The Stonekey Group
08.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Managed approximately 40 incoming calls, email and faxes per day from residents.
Assistant Property Manager
SMP Management
05.2023 - 08.2023
- Administrative Duties
- Lease Management: Prepare and review lease agreements
- Track lease renewals and notify tenants about upcoming expirations
- Assist with lease signing and move-in documentation
- Record Keeping: Maintain accurate records of tenant information, maintenance requests, and property expenses
- Organize and manage files for property-related documents
- Rent Collection: Process rent payments and ensure timely deposits
- Address late payments, issue notices, and assist in handling evictions when necessary
- Reporting: Prepare regular financial and operational reports for the property manager or owner
- Monitor budget compliance and identify potential cost savings
- Operational Duties: Property Maintenance: Coordinate maintenance and repair requests with vendors and contractors
- Conduct regular inspections of the property to ensure upkeep and compliance with safety standards
- Vendor Management: Assist in sourcing, hiring, and managing contractors for landscaping, cleaning, or repairs
- Verify invoices and ensure timely payment for services rendered
- Customer Service Duties: Tenant Relations: Respond promptly to tenant inquiries and complaints, ensuring high satisfaction
- Facilitate community events or meetings if applicable (e.g., in residential properties)
- Prospective Tenant Engagement: Assist in marketing vacant units and showing properties to prospective tenants
- Screen rental applications and verify references
- Compliance: Legal Compliance: Ensure property operations comply with local laws, building codes, and fair housing regulations
- Support the property manager in preparing documentation for audits or inspections
- Insurance and Risk Management: Help monitor insurance requirements and claims processing
- Key Skills for Success: Strong organizational and multitasking abilities
- Familiarity with property management software (e.g., Yardi, AppFolio, or Buildium)
- Basic understanding of accounting and budgeting
- Problem-solving mindset to handle tenant and property issues effectively
Assistant Property Manager
Fillmore Property Group
06.2022 - 03.2023
- Manages leasing staff, updates unit pricing sheet, uploaded leases to Yardi, produces renew offer letters and processes renew leases, Train new leasing staff, post money orders, commercial checks, personal checks and other forms of payment to Yardi Check-Scan, Data Entry, Proficient with new systems
- Assist residents with Section 8 Vouchers and submission of required documents
Assistant Property Manager
Clark White-Hill Enterprise
11.2018 - 11.2020
- Organizes office, updates unit pricing sheet, provide amazing customer service to prospects who are interested in our community, answer phone calls, emails and leads, provide amazing customer service to tenants who currently reside in our community, write up work orders, communicate frequently with the maintenance and housekeeping team
- Data Entry
Education
Welding - Rigging, Ironwork
Union Iron Workers: Local 387
Atlanta, GAHigh School -
Kecoughtan High School
06.2015
Veterinary Science -
New Horizon Regional Education Center
06.2015
Skills
- Fluent in Spanish
- Multitasking
- Excellent communication skills
- Familiarity with property management software
- Budgeting
- Payment collection
- Property inspections
- Rent collection
- Lease renewals
- Tenant relations
- Staff management
- Property tours and inspections
- Maintenance scheduling
- Occupancy management
- Tenant and eviction laws
- Multi-family property management
- Marketing and advertising
- Real estate license
- Leasing operations
- Fair housing compliance
Accomplishments
- Oversaw multiple residential family properties totaling over [Number] individual units.
References
Ms. Tiara, Atlanta, GA, (678) 541-4587, Ms. Temeka Johnson, Atlanta, GA, (404) 602-2224
Languages
Spanish
Native or Bilingual
Timeline
Corporate Property Manager
The Stonekey Group
08.2024 - Current
Assistant Property Manager
SMP Management
05.2023 - 08.2023
Assistant Property Manager
Fillmore Property Group
06.2022 - 03.2023
Assistant Property Manager
Clark White-Hill Enterprise
11.2018 - 11.2020
Welding - Rigging, Ironwork
Union Iron Workers: Local 387
High School -
Kecoughtan High School
Veterinary Science -
New Horizon Regional Education Center
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