Genesis Sanchez
Philadelphia,PA
Summary
Proven multitasker and problem-solver, I significantly enhanced team productivity at Mp Tax Services through superior customer service and effective communication. Skilled in mathematics and known for a friendly, positive attitude, I excel in fast-paced environments, ensuring high-quality outcomes while adhering to strict guidelines. Achievements include streamlining processes to improve efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Warehouse Worker
Amazon
2023.06 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Mp Tax Services
Front Desk Office
2021.02 - 2023.05
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Almanzar Daycare
Baby Sitter
2013.01 - 2019.03
- Maintained a clean, organized, and safe daycare facility for children to learn and grow in.
- Managed budgetary constraints while still providing high-quality materials for children to use during learning activities.
- Partnered with local schools to develop seamless transitions for children entering kindergarten from the daycare program.
- Ensured compliance with local and state licensing requirements through regular inspections and updating policies as needed.
Cashier Assistant
Wendy’s
2010.10 - 2012.06
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
CPR Training -
CPR Course
Brooklyn, NY08.2014
High School Diploma -
Dewitt Clinton High School
Bronx, NY06.2011
Skills
- Mathematics
- Multitasking skills
- Customer Service
- Problem-Solving
- Friendly, Positive Attitude
Timeline
Warehouse Worker
Amazon
2023.06 - Current
Mp Tax Services
Front Desk Office
2021.02 - 2023.05
Almanzar Daycare
Baby Sitter
2013.01 - 2019.03
Cashier Assistant
Wendy’s
2010.10 - 2012.06
CPR Training -
CPR Course
High School Diploma -
Dewitt Clinton High School