GENESIS SEBASTIAN
Brea,CA
Summary
Motivated public information specialist with experience communicating with diverse audiences. Strong learning agility and track record of delivering high-quality performance and continuous skill development.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Public Information Specialist
San Gabriel/Pomona Regional Center
06.2022 - Current
- Creates social media content, newsletters, and brochures to help raise public awareness.
- Plans community outreach events, workshops, and public meetings to collect feedback and support engagement.
- Answers media questions with clear, accurate, and transparent information.
- Tracks public opinion and media coverage to spot trends and guide outreach plans.
- Manages online presence on 3 social media platforms to keep messaging consistent and audience engaged.
Appointment Clerk
Kaiser Permanente
08.2021 - 06.2022
- Scheduled appointments and directed referrals to appropriate departments.
- Answered patient questions and provided accurate information about facilities and regulations.
- Maintained average call handle time of 240 seconds while addressing patient needs professionally.
Shift Supervisor
Starbucks Coffee
05.2016 - 08.2021
- Supervised daily operations, ensuring smooth workflow and adherence to company standards.
- Trained team members to uphold customer service excellence and operational efficiency.
- Resolved customer concerns promptly to provide a positive store experience.
- Managed cash reconciliation and verified inventory deliveries for accuracy and quality.
- Coordinated floor coverage, task priorities, and break schedules to support peak demand for over 20 staff members.
Education
Bachelor of Science - Nutrition Sciences
Arizona State University
Tempe, AZ12.2021
Skills
- Information management
- Regulatory compliance
- Database administration
- Record preparation
- Data collection
- Report generation
- Records maintenance
- Punctual and reliable
- Microsoft office
Accomplishments
- Supervised team of over 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
English
Timeline
Public Information Specialist
San Gabriel/Pomona Regional Center
06.2022 - Current
Appointment Clerk
Kaiser Permanente
08.2021 - 06.2022
Shift Supervisor
Starbucks Coffee
05.2016 - 08.2021
Bachelor of Science - Nutrition Sciences
Arizona State University