Genesis Sepulveda
Marlboro,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Team Leader Manager
Walmart
Leicester, MA
10.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
General Dentist Family Practice
Virginia Del Villar
Hato Mayor Del Rey, Dominan Republic
12.2015 - 01.2017
- Provided emergency dental care for urgent cases such as broken teeth or severe toothaches, ensuring patients received timely relief from pain and discomfort.
- Conducted various restorative procedures such as fillings, crowns, bridges, and root canals to improve patients'' oral function and appearance.
- Established strong referral networks with other dental specialists in the area to better address specific patient needs beyond general dentistry services.
- Educated patients on proper oral hygiene techniques, empowering them to take control of their dental health and minimize the need for invasive treatments.
- Improved patient satisfaction by providing comprehensive dental care and establishing trust through clear communication and empathy.
- Ensured regulatory compliance by staying abreast of industry best practices and maintaining proper documentation of all patient interactions and treatment procedures.
- Completed consultations with patients for treatment plan.
Dentist
Myself
Hato Mayor Del Rey, Dominican Republic
11.2014 - 11.2015
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Completed consultations with patients for treatment plan.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Built long-lasting relationships with patients by consistently providing high-quality care tailored to individual needs.
- Utilized advanced dental technology, such as digital x-rays and intraoral cameras, for accurate diagnoses and effective treatments.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Administered care in emergency situations to treat tooth injuries.
- Consulted with other dental professionals to deliver best patient care.
- Filled cavities using composite and amalgam materials.
- Improved patients' oral health by educating on better brushing and flossing habits.
- Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs.
Education
Bachelors Odontology - Dentist
Universidad Central Del Este
San Pedro De Macros, Dominican Republic06.2014
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Team Leadership
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader Manager
Walmart
10.2021 - Current
General Dentist Family Practice
Virginia Del Villar
12.2015 - 01.2017
Dentist
Myself
11.2014 - 11.2015
Bachelors Odontology - Dentist
Universidad Central Del Este