Genesis Sosa
Lake Park
Summary
By implementing strategic time management and attentive listening, I significantly elevated customer satisfaction levels and exceeded sales targets at both Chick Fil A and D and R Automotive. My method integrates goal establishment with clear communication, consistently amplifying team synergy and fostering strong customer connections.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead of Delivery Area
Chick Fil A
12.2022 - 07.2024
- Provided excellent customer service and support, ensuring customer satisfaction
- Employed strategic problem solving skills when addressing customer inquiries or issues
- Worked with management teams to develop annual sales plans, goals, and targets
- Encouraged team work among peers while fostering an inclusive learning environment
- Answered phone professionally and courteously and used proper phone greeting techniques
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere
- Processed payments with accuracy using cash registers, credit card machines, and POS systems
- Greeted guests in a professional and friendly manner, ensuring their needs were met
- Handled customer feedback positively by addressing concerns in a timely manner
- Developed strong relationships with guests through attentive listening and effective communication.
Front Desk Associate
D and R Automotive
01.2021 - 11.2022
- Provided excellent customer service and support, ensuring customer satisfaction
- Employed strategic problem solving skills when addressing customer inquiries or issues
- Worked with management teams to develop annual sales plans, goals, and targets
- Encouraged team work among peers while fostering an inclusive learning environment
- Answered phone professionally and courteously and used proper phone greeting techniques
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere
- Processed payments with accuracy using cash registers, credit card machines, and POS systems
- Greeted guests in a professional and friendly manner, ensuring their needs were met
- Handled customer feedback positively by addressing concerns in a timely manner
- Developed strong relationships with guests through attentive listening and effective communication.
Education
Bachelor of Science - Database Administration And Data Analytics
Palm Beach State College
Lake Worth, FL05.2026
Associate in Arts (A.A.) - undefined
Palm Beach State College
Lake Worth, FL05.2024
Skills
- Time management
- Goal setting
- Active listening
- Customer relationship management
- Sales operations
- Staff Management
- Health and safety standards
- Conflict Resolution
Certification
Serv Safe
Food Handler
References
References available upon request
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lead of Delivery Area
Chick Fil A
12.2022 - 07.2024
Front Desk Associate
D and R Automotive
01.2021 - 11.2022
Bachelor of Science - Database Administration And Data Analytics
Palm Beach State College
Associate in Arts (A.A.) - undefined
Palm Beach State College
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