Genesis Spike
Summary
Organized and efficient Data Entry Clerk with 2 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Successful sales associate manager with background leading and overseeing sales team. Highly skilled at hiring, training and encouraging sales staff by teaching proven sales tactics, addressing performance concerns and resolving day-to-day sales issues. Quick to build relationships with sales staff to motivate, coach on methods to increase customer satisfaction and maintain smooth daily operations. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Amazon
08.2022 - 03.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Savings Specialist
Goldman Sachs Bank
02.2021 - 04.2022
- Assisted 30-60 customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Handled 30-50 Inbound/Outbound calls. Regarding bank details, transfers/deposits, new account set up.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
Customer Service Representative
RemX Specialty Staffing
12.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported office administration tasks, such as managing 30-60 incoming calls a day, maintaining accurate filing systems, and processing payments.
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Assisted customers of step by step, booking process by phone to ensure correct booking placements regarding international travel.
- Troubleshooting issues handled with precise guidelines in adherence for future service request.
Sales Representative Manager
Market Source
06.2018 - 11.2019
- Achieved high sales percentage. By increasing sales commission by 10%. During the highest peak of season, I was able to set an astounding store record in sales.
- Developed a high-performing sales team through regular training, coaching, and performance evaluations.
- Exceeded quarterly targets by selling more than 1,500 products, consistently by identifying new business opportunities and executing targeted marketing campaigns to reach new customers.
- Implemented efficient sales processes for streamlined operations and improved productivity within the team.
- Completed high security overview, of each client when in processing of devices sold. Such as ( personal data, background info, debit/credit details)
- Showcased the newest designs of products. Apple IOS, watches, cellphones, earbuds. Completing in high sale performance , amongst team members and associates. Exceeding over the sales limit
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
High School Diploma -
Norcross High School
Norcross, GA01.2017
Skills
- Sales Team Leadership
- Financial product knowledge
- Cultural Awareness
- Customer relationship development
- Microsoft Office proficiency
- Customer Service
- Problem-solving abilities
- Data Entry
- Project Leadership
- Critical Thinking
- Technical skills
Certification
- Licensed Claims Adjuster, Florida, 02/01/21, Present
Timeline
Data Entry Clerk
Amazon
08.2022 - 03.2024
Savings Specialist
Goldman Sachs Bank
02.2021 - 04.2022
Customer Service Representative
RemX Specialty Staffing
12.2019 - 01.2021
Sales Representative Manager
Market Source
06.2018 - 11.2019
High School Diploma -
Norcross High School
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Eric MoonEric Moon
Data Entry Clerk,+data +entry +clerk +resume at Clog Free Plumbing CompanyData Entry Clerk,+data +entry +clerk +resume at Clog Free Plumbing Company