Genesis Suazo
Dallas
Summary
Dedicated Customer Advocate with experience in streamlining service processes and resolving complaints. Known for strong problem-solving abilities and attention to detail, committed to enhancing customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Advocate
The Home Depot Distribution Center
Dallas
09.2022 - Current
- Resolved customer complaints using effective communication techniques.
- Collaborated with team members to streamline service processes.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Monitored incoming calls, emails, chats and other communication channels for customer inquiries.
- Researched customer inquiries to ensure accurate resolution of their issues.
Fraud and Risk Analyst
Army And Air Force Exchange Service AAFEES
Dallas
08.2020 - 12.2021
- Analyzed transaction data to identify potential fraud patterns and risks.
- Monitored customer accounts for suspicious activity and unusual transactions.
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
Retail Sales Associate
The Home Depot Store
Dallas
08.2018 - 04.2019
- Assisted customers in selecting home improvement products and tools.
- Maintained store displays and organized product shelves for easy access.
- Assisted customers with finding the right product for their needs.
Research Interviewer
Nielsen
Dallas
06.2017 - 07.2018
- Conducted in-depth interviews to gather consumer insights and preferences.
- Recorded and organized interview responses for accurate data analysis.
- Participated in training sessions conducted by senior staff members to gain knowledge about new interviewing techniques.
Education
BBA - Business Administration And Management
University of North Texas
Denton, TX05-2028
Associate of Science - Psychology
Dallas College
Dallas, TX05-2020
High School Diploma -
Moises E Molina High School
Dallas, TX06-2016
Skills
- Data analysis
- Customer service
- Team collaboration
- Problem resolution
- Communication skills
- Research methods
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Advocate
The Home Depot Distribution Center
09.2022 - Current
Fraud and Risk Analyst
Army And Air Force Exchange Service AAFEES
08.2020 - 12.2021
Retail Sales Associate
The Home Depot Store
08.2018 - 04.2019
Research Interviewer
Nielsen
06.2017 - 07.2018
BBA - Business Administration And Management
University of North Texas
Associate of Science - Psychology
Dallas College
High School Diploma -
Moises E Molina High School
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