Genesis Valdez
Tampa,FL
Summary
Detail-oriented Guest Services Associate with almost 3 years of experience. Friendly professional with a background overseeing guest issues with amazing tact and concern.
Overview
4
4
years of professional experience
Work History
Guest Services Associate
Tampa General Hospital Emergency Room
12.2022 - Current
- Managed over 50 patients plus their one allowed visitor in the ER lobby alone making sure their concerns were heard and needs were met.
- Helped concerned family find their family members who came in as traumas or under Doe names then contacted Chaplain and coordinated with nurses for visitation.
- Offer assistance, and answer questions to build rapport and retention.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries, complaints and special requests to increase patient and visitor satisfaction.
- Collaborated with ER team members to handle patients and visitors needs
- Maintained high level of professionalism and discretion when dealing with patients and visitors.
Guest Services Greeter
Tampa General
06.2022 - 12.2022
- Checked in visitors in likes of 60+ sometimes out the door but maintained my composure and got them all to their loved ones
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for visitors.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visitors.
- Provided friendly, attentive service throughout peak times for responsive visitors care.
- Fielded visitors complaints and notified managers.
- Directed and escorted visitors throughout the hospital when they needed extra assistance
Crew Member
Chipotle
02.2021 - 08.2021
- Worked front counter, back counter, stocking and other areas.
- maintained composure with likes of 20+ out the door and sometimes more on days with special promotions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Ticket Taker
Jefferson High School
11.2019 - 12.2020
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Sold admission, processed payments, and issued tickets.
Education
Certification - Surgical Technology
Erwin Technical College
Tampa, FL07.2025
Associate of Science - Bio Medical Sciences
Hillsborough Community College
Tampa, FL11.2024
High School Diploma -
JEFFERSON HIGH SCHOOL
Tampa, FL05.2022
Certification - Microsoft
JEFFERSON HIGH SCHOOL
Tampa, FL05.2019
Skills
- Issue Resolution
- Hospitality Services
- Proficient in Epic
- Problem-Solving Skills
- Information Confidentiality
- Complex Problem-Solving
- Listening Skills
- Proficient in Microsoft
- Time Management
Timeline
Guest Services Associate
Tampa General Hospital Emergency Room
12.2022 - Current
Guest Services Greeter
Tampa General
06.2022 - 12.2022
Crew Member
Chipotle
02.2021 - 08.2021
Ticket Taker
Jefferson High School
11.2019 - 12.2020
Certification - Surgical Technology
Erwin Technical College
Associate of Science - Bio Medical Sciences
Hillsborough Community College
High School Diploma -
JEFFERSON HIGH SCHOOL
Certification - Microsoft
JEFFERSON HIGH SCHOOL
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