Genesis Wade
Summary
Fraud Analyst with 5+ years of experience in remote and high-volume financial crime investigations, specializing in debit and credit card fraud, monitoring, and Regulation E compliance. Experienced in provisional credit handling and applying Visa dispute rules to determine liability and resolve 60+ claims per day while meeting strict SLA, quality, and regulatory requirements. Experienced in risk management, customer protection, and fraud prevention.
Overview
8
8
years of professional experience
Work History
Fraud Analyst/Card Fraud Investigator
Golden One Credit Union
01.2024 - Current
- Investigate high-volume debit and credit card fraud and dispute claims in compliance with Regulation E and internal credit union policies
- Analyze transaction activity to identify unauthorized charges, fraud patterns, and indicators of account takeover or identity theft
- Issue, adjust, and reverse provisional credits based on claim findings and regulatory requirements
- Apply Visa dispute rules to determine liability, claim eligibility, and next steps in the dispute and chargeback lifecycle
- Manage multiple fraud and dispute queues while meeting defined SLAs and quality standards
- Document investigations thoroughly using Visa Resolve and internal case management systems to ensure audit-ready compliance
- Communicate investigation outcomes clearly to members and internal teams, including explanations of denials, credits, and next steps
Dispute Analyst/Claims Specialist
Fifth Third Bank
08.2020 - 02.2023
- Processed high volumes of debit and credit card disputes in accordance with Regulation E, bank policies, and card network requirements
- Conducted initial intake and analysis of fraud and non-fraud claims, ensuring accurate claim setup and documentation
- Applied Visa dispute rules to determine claim eligibility, timelines, and appropriate next steps in the chargeback lifecycle
- Identified first-party fraud, merchant disputes, and unauthorized transactions through transaction review and member statements
- Issued provisional credits when applicable and ensured timely follow-up actions
- Maintained detailed, audit-ready documentation within case management systems
- Collaborated with internal teams to resolve complex or escalated claims efficiently
- Managed an average of 60+ dispute intakes per day while meeting strict SLA and regulatory timelines
Human Resources Assistant
City Of Grand Rapids Development Center
06.2018 - 08.2020
- Supported recruitment and onboarding processes, including interview scheduling and candidate communications
- Maintained confidential employee records and personnel files in compliance with internal policies and privacy requirements
- Assisted with HR reporting and administrative documentation to support organizational operations
- Coordinated across departments to ensure timely completion of HR-related tasks
- Provided administrative support while handling sensitive information with accuracy and discretion
Education
Associates Degree - psychology
Grand Rapids Community College
Skills
- Card fraud and disputes
- Regulation E (Reg E)
- Provisional credits
- Chargebacks and representment
- Transaction monitoring
- Account takeover (ATO)
- Identity theft
- Visa dispute rules
- merchant disputes
- Fraud pattern analysis
- High-volume case management
- Compliance and regulatory awareness
- Case documentation
- Visa Resolve / Dispute System
- Nice phone system
- Microsoft Office Suite
- Visa Resolve/Visa Dispute System
- CRM systems
- Trend analysis
- Case management
Timeline
Fraud Analyst/Card Fraud Investigator
Golden One Credit Union
01.2024 - Current
Dispute Analyst/Claims Specialist
Fifth Third Bank
08.2020 - 02.2023
Human Resources Assistant
City Of Grand Rapids Development Center
06.2018 - 08.2020
Associates Degree - psychology
Grand Rapids Community College