Summary
Overview
Work History
Education
Timeline
Generic

Genesis Wilson

Summary

Patient, professional, and motivated customer service employee with over three years of retail experience. Enthusiastic leader with demonstrated record of showing initiative, commitment, and conflict-resolution skills. Dedicated to high-quality service and attentive hospitality with the administrative, and teaching skills necessary to excel at organizing, scheduling, and training employees.

Overview

6
6
years of professional experience

Work History

Merchandiser

Sam's Club
Fishkill, NY
09.2022 - Current
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.

Admissions Counselor

Arms Acres
Carmel, NY
05.2022 - 09.2022
  • Provided excellent service to patients through personable communication.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.

Associate

Chik-Fil-A
Radford, VA
03.2021 - 01.2022
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
  • Rotated stock items and ingredients to maintain freshness.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Helped train and develop new talent.

Service Provider

NRVCS
Radford, VA
03.2020 - 03.2021
  • Created client treatment plans based on assessments and goals.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Met with 3 to 6 clients weekly.
  • Documented observations, emotions , and sleep pattern to help with their treatment
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.

Sales Associate

Food Lion
Pulaski, VA
08.2018 - 03.2020
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built trusting relationships with customers by making personal connections.
  • Worked with fellow sales team members to achieve group targets.
  • Operated cash register, collected payments, and provided accurate change.
  • Dealt with customer complaints and rectified product and service issues.
  • Supervised work of cashiers, training new team members and monitoring performance.

Education

High School Diploma -

Pulaski County High School
Dublin, VA
05.2018

Associate of Applied Science - Information Technology

New River Community College
Dublin, VA

Timeline

Merchandiser

Sam's Club
09.2022 - Current

Admissions Counselor

Arms Acres
05.2022 - 09.2022

Associate

Chik-Fil-A
03.2021 - 01.2022

Service Provider

NRVCS
03.2020 - 03.2021

Sales Associate

Food Lion
08.2018 - 03.2020

High School Diploma -

Pulaski County High School

Associate of Applied Science - Information Technology

New River Community College

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Genesis Wilson