Genesis Y. Ramos
OAKLAND,CA
Summary
Enthusiastic student with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting. Excited to bring above-average user skills in information technology and a friendly demeanor.
Overview
3
3
years of professional experience
Work History
Intern/Health Navigator
Roots Community Health Center
Oakland, CA
02.2025 - 06.2025
- Facilitated patient intake and electronic health records data entry for efficiency.
- Collaborated with professionals to assess client needs and develop care plans.
- Maintained comprehensive records of all activities throughout internship.
- Educated community about health programs while assisting clients with insurance options.
- Coordinated access to healthcare services, ensuring timely support for patients.
- Prepared necessary materials for appointments, enhancing patient readiness.
- Participated in meetings to discuss cases and innovate patient care strategies.
- Identified customer needs efficiently to improve service delivery.
Program Participant
OUSD Alumni Highway to PC Program
04.2024 - 07.2024
- Trained in medical terminology, medical records, medical billing and coding, and patient referrals
- Gained skills in emotional intelligence and patient de-escalation
Cashier
Wingstop
Oakland
01.2022 - 06.2023
- Managed the front of the restaurant including the cash register.
- Responded to all customer orders and maintained front organized and clean.
Cashier
Ike's Love & Sandwiches
Oakland
12.2023 - 05.2023
- Completed all cashier duties including end of shift balancing of register. Secured funds in safe and completed all daily closing tasks.
- Provided excellent customer service, managed the front end of the restaurant.
Education
Puente Program
Berkeley City College
Oakland, CA07.2025
Medical Terminology, Insurance Basics, Patient Communications
Bay Area Medical Academy
San Francisco, CA06.2024
High School Diploma -
Castlemont High School
Oakland, CA05.2024
Skills
- Goal-oriented mindset
- Health insurance assistance
- Data entry and medical terminology
- Patient communication
- Dependability and organization
- Bilingual in Spanish and English
- Customer service and care coordination
- Emotional intelligence and interpersonal skills
- Report writing and computer proficiency
- Teamwork and collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Awards
Castlemont High School Honor Roll 2023-2024, Oakland Promise Scholarship Recipient May 2024
Timeline
Intern/Health Navigator
Roots Community Health Center
02.2025 - 06.2025
Program Participant
OUSD Alumni Highway to PC Program
04.2024 - 07.2024
Cashier
Ike's Love & Sandwiches
12.2023 - 05.2023
Cashier
Wingstop
01.2022 - 06.2023
Puente Program
Berkeley City College
Medical Terminology, Insurance Basics, Patient Communications
Bay Area Medical Academy
High School Diploma -
Castlemont High School
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