Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Genesis Zuzolo

Miami,FL

Summary

Highly efficient and responsible individual dedicated to offering my customer service experience and exceptional assistance to team members and clients.

Overview

9
9
years of professional experience

Work History

Front Desk

Dr. Kenneth Rosen Dermatology
09.2019 - Current
  • Greet & communicate with guests.
  • Answer all incoming calls, redirect them when needed.
  • Answer all the patients’ questions and address their complaints.
  • Monitor and update medical records and files.
  • Schedule appointments.
  • Prepare and send invoices to pending balances.
  • Record and collect patient charges.
  • Contact insurance to verify insurance.

Accounts Receivable Clerk

Williamson Cadillac
11.2018 - 08.2019
  • Prepared monthly receivable statements.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Applied checks to correct account numbers to minimize the amount due.
  • Posted high volume of monthly payments, tracked misapplied payments, and monthly reporting.
  • Keep copies of checks and receipts to keep records organized.
  • Sent invoices via email or mail.

Receptionist

Williamson Cadillac
07.2016 - 11.2018
  • Greet all incoming and outgoing visitors.
  • Address any questions and issues to satisfy the customer.
  • Communicate messages to appropriate parties.
  • Monitored premises, and maintained logs up to date.
  • Collected payments via credit card and made sure the batch added up at the end of shift.
  • Manage rotation of 32 sales representatives ready to assist guests.
  • Direct customers to correct departments.
  • Direct any incoming calls to internal personnel or correct departments.
  • Keep the reception area clean at all times.

Education

High School Diploma -

Coral Park Senior High School
Miami, FL
06.2015

Skills

  • Leadership
  • Customer service
  • Ability to work under pressure
  • Dependable
  • Teamwork and collaboration
  • Proficient in Microsoft Office including Excel
  • Communication
  • Detail oriented
  • Responsible
  • Quick learner
  • Multi-tasker
  • Problem-solving
  • Adaptable

LANGUAGES

Spanish
English

Timeline

Front Desk

Dr. Kenneth Rosen Dermatology
09.2019 - Current

Accounts Receivable Clerk

Williamson Cadillac
11.2018 - 08.2019

Receptionist

Williamson Cadillac
07.2016 - 11.2018

High School Diploma -

Coral Park Senior High School

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