Genesis Billinger
Colorado Springs,CO
Summary
Experienced Administrative Receptionist with background in high-volume office settings. Demonstrated strengths in multi-tasking, communication and customer service management coupled with a strong understanding of administrative tasks, including coordination, scheduling and reception support. Previous work has seen improvement in office efficiency and streamlining processes for improved functionality.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Patriot Pros Enterprises
Castle Rock, CO
06.2024 - Current
- Delivered exceptional customer support by managing service inquiries, troubleshooting issues, and scheduling appointments in a fast-paced HVAC and plumbing environment
- Handled a high volume of inbound and outbound calls, ensuring prompt and professional responses to customer needs
- Coordinated schedules between technicians and customers to ensure timely service delivery
- Processed orders, resolved customer complaints, and provided solutions in a professional and efficient manner
- Utilized CRM and scheduling software to maintain accurate records and track customer interactions
- Fostered strong client relationships through clear communication, problem-solving, and follow-through
- Contributed to team success by consistently improving customer satisfaction and retention
Makeup Artist
Self Employed
Atlanta , GA
08.2022 - 06.2024
- Provided professional makeup services for TV, film, commercials, and live events, catering to diverse client needs and on-location requirements
- Specialized in high-definition makeup application, ensuring flawless looks for camera-ready appearances
- Collaborated with directors, producers, and stylists to create cohesive and impactful visual concepts
- Managed all aspects of travel logistics, including scheduling, equipment setup, and maintaining a clean, efficient workspace in various locations
- Built and maintained a loyal client base through exceptional service, attention to detail, and a reputation for reliability and professionalism
- Demonstrated expertise in color theory, skin tones, and techniques for creating various makeup styles, from natural looks to bold, creative designs
- Stayed up-to-date on the latest trends, products, and techniques in makeup artistry to deliver cutting-edge looks
Receptionist Administrator
Dunwoody Pines Retirement Community
Dunwoody, GA
02.2023 - 04.2024
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Created spreadsheets to track customer information such as contact details and preferences.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Coordinated meetings between internal departments and external partners and clients.
Receptionist
Atlanta Falcons
Atlanta , GA
10.2018 - 08.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Used company badging system to create badges for new employees and visitors.
Education
Cyber Security
Merit America
Online 05-2025
High School Diploma -
Ola High School
McDonough, GA05-2016
Skills
- Complaint resolution
- Microsoft Expert
- Scheduling
- Account updating
- Report creation
- Call triaging
- Problem-solving aptitude
- Merchandise upselling
- Building rapport
- Call center experience
- Positive and professional
Timeline
Customer Service Representative
Patriot Pros Enterprises
06.2024 - Current
Receptionist Administrator
Dunwoody Pines Retirement Community
02.2023 - 04.2024
Makeup Artist
Self Employed
08.2022 - 06.2024
Receptionist
Atlanta Falcons
10.2018 - 08.2022
Cyber Security
Merit America
High School Diploma -
Ola High School
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