Genesis C. Meza U.
Orlando,FL
Summary
26 Years old hardworking, fast learner, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
6
6
years of professional experience
Work History
Finance Administrative Assistant
AutoNation
05.2024 - Current
- Provided excellent customer service to both internal and external stakeholders, resolving finance-related inquiries in a timely manner.
- Proactively identified areas for process improvement within the department, driving increased operational efficiency overall.
- Assisted with accounts payable and receivable tasks.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Front Desk Agent
JetBlue
01.2024 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Facilitated welcoming environment, greeting guests upon arrival.
Personal Assistant to the Owner
Morelia Car Service
01.2023 - 12.2023
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Maintained organized filing system both electronically and manually for easy access when needed.
- Sent email, mail and memo correspondence on behalf of executives.
- Scheduled and confirmed appointments for clients, customers or supervisors.
- Utilized statistical analysis to gauge company productivity.
Bilingual Customer Service Representative
Morelia Car Service
01.2021 - 12.2022
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Demonstrated strong problem-solving skills in resolving customer inquiries and complaints.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Accounting and Sales Assistant
Green Fabric Company S.A.C
04.2019 - 12.2020
- Increased customer satisfaction by addressing inquiries regarding billing issues professionally and efficiently.
- Prepared sales invoices and purchase orders, ensuring accurate billing information and timely processing of payments.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Proofread designs for errors before final printing or publishing.
Education
Certificate - Photoshop E Illustrator And Wordpress
Coderhouse
Online Academy02-2022
Certificate - E-commerce
Coderhouse
Online Academy01-2022
No Degree - Medicine
Universidad Del Zulia - LUZ
Maracaibo, Ven01-2018
Bilingual Degree For Adults - English Language
Zulia's American Center - CEVAZ
Maracaibo,Ven07-2016
High School Diploma - science
U.E.P Auyantepui
Maracaibo, Ven06-2016
Skills
- Email Correspondence
- Customer service
- Computer skills
- Office administration
- Customer and client relations
- Data organization
- Spreadsheet management
- Strong problem solver
- Resourceful
- Schedule management
LANGUAGES
English - Bilingual
Spanish - Native
Timeline
Finance Administrative Assistant
AutoNation
05.2024 - Current
Front Desk Agent
JetBlue
01.2024 - Current
Personal Assistant to the Owner
Morelia Car Service
01.2023 - 12.2023
Bilingual Customer Service Representative
Morelia Car Service
01.2021 - 12.2022
Accounting and Sales Assistant
Green Fabric Company S.A.C
04.2019 - 12.2020
Certificate - Photoshop E Illustrator And Wordpress
Coderhouse
Certificate - E-commerce
Coderhouse
No Degree - Medicine
Universidad Del Zulia - LUZ
Bilingual Degree For Adults - English Language
Zulia's American Center - CEVAZ
High School Diploma - science
U.E.P Auyantepui
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