Genesis De La Cruz
Clark
Summary
Dynamic administrative professional with a proven track record at Laser Skin Institute, excelling in customer service and office administration. Skilled in data entry and critical thinking, I enhanced patient relations and streamlined appointment scheduling, ensuring efficient operations and improved client satisfaction. Committed to maintaining confidentiality and fostering a welcoming environment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant/Front Desk Receptionist
Laser Skin Institute
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
Front Desk Receptionist
ImageCare at Millburn
06.2022 - 03.2024
- Provided pre-instructions to patients for radiology testing scans, ensuring clear communication on procedures, preparation, and post-care.
- Greeted and checked in patients, ensuring a welcoming and professional environment.
- Managed patient scheduling, ensuring accurate appointments, follow-ups, and timely reminders.
- Coordinated patient flow and maintained a smooth check-in/check-out process, improving office efficiency.
- Handled inbound and outbound communications via phone, email, and fax, prioritizing urgent matters and ensuring timely follow-up.
- Processed patient billing and insurance claims, verifying coverage and obtaining necessary authorizations for procedures.
- Assisted with the preparation and organization of medical records, ensuring compliance with privacy regulations and maintaining confidentiality.
Treatment Plan Coordinator
ISmile Dental Care
12.2021 - 06.2022
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Reduced wait times for patients by effectively managing schedules and optimizing appointment allocation.
- Maintained a professional atmosphere in the office by enforcing policies, addressing conflicts, and training staff members on best practices.
- Streamlined communication between patients, providers, and insurance companies for seamless treatment processes.
Veterinary Assistant
Banfield Animal Hospital
07.2019 - 02.2022
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Critical thinking
- Documentation and recordkeeping
- Strong problem solver
Languages
Spanish (Limited Working)
English (Native)
Timeline
Administrative Assistant/Front Desk Receptionist
Laser Skin Institute
03.2024 - Current
Front Desk Receptionist
ImageCare at Millburn
06.2022 - 03.2024
Treatment Plan Coordinator
ISmile Dental Care
12.2021 - 06.2022
Veterinary Assistant
Banfield Animal Hospital
07.2019 - 02.2022
High School Diploma -
Elizabeth High School
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