Genesis Milagros Velez Sanchez
Rocky Hill,CT
Summary
Energetic Treatment Coordinator offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
4
4
years of professional experience
Work History
Dental Treatment Coordinator
Children and Family Dentistry and Braces
01.2023 - Current
- Create treatment plans for patients
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Answer incoming calls
- Payments/ Finances
- Pre authorization to insurances
- Post reviews
- Excel tracker
- Send emails as necessary
- Translation
- Eagle soft
- Office365
- Weave
- Dolphin
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Customer Service Representative
Texas Department of Transportation
01.2022 - 01.2023
- Assist customers inquiring about a bill or their txtag toll account
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Office Data Entry Clerk
Texas Department of Transportation
01.2022 - 01.2023
- Process license plates through Citrix workspace into the billing system
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Completed data entry tasks with accuracy and efficiency.
Scheduling Coordinator
Aspen Dental
04.2021 - 05.2022
- This position was remote, relying on emails and phone calls as well as using Citrix, Epms, and Teams Chat
- My job was to deliver exceptional customer care to our patients.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Implemented time-blocking and schedule notifications to optimize time management.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Housekeeper
Delamere woods
08.2020 - 05.2021
- .
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Retail Customer Sales Associate
rainbow apparel
01.2020 - 07.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Science - Computer Information Systems/ Cybersecurity
Post University
Waterbury, CT2026
High School Diploma -
Central High School
Springfield, MA06.2020
Skills
- Equipment Troubleshooting and Maintenance
- Dental Terminology Knowledge
- Records Management
- Understanding of Confidentiality Laws
- Schedule Patients
- Organization and Time Management
- Team Collaboration
- Data Entry Software
- Reminder Calls
- Office Administration
- Insurance Authorizations
- Medical Records Verification
- Insurance Follow-Up
- Answer Telephones
- Payment Plan Options
- Treatment Documentation
- Health and Safety Practices
- Front Office Management
- Computer Proficiency
- Team Meetings
- Quality Assurance Controls
- Time Management
- Microsoft Access
- Customer Relationship Management
- Microsoft Windows
- Microsoft Excel
- SAP
- Microsoft Word
- Issue and Complaint Resolution
- Prioritization
- Reading Comprehension
- Citrix
- Microsoft Outlook
- Documentation
- Critical Thinking
- SAP Crystal Reports
- Microsoft PowerPoint
- Document and Records Management
- Spreadsheets
- Microsoft SharePoint
- Language Interpretation
- Insurance Coordination
- HIPAA Regulations
- Strategic Networking
- Customer Service
- Outbound Calling
- Patient Registration
- Patient Benefits Confirmation
- Taking Client Histories
- Calendar and Appointment Management
- Patient Documentation
- Advanced MS Office Suite Knowledge
- Self Starter
- Scheduling Meetings
- Valid Driver's License
- Active Listening
- Dedicated Team Player
- Organizing and Categorizing
- Policy Requirements and Eligibility
- Insurance Verification
- Status Updates
- Payment Planning
- Claims
- Fast Paced
- Eaglesoft Software
- Dolphin Software
- SAP Software
- CDT Codes
- Detail oriented
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Dental Treatment Coordinator
Children and Family Dentistry and Braces
01.2023 - Current
Customer Service Representative
Texas Department of Transportation
01.2022 - 01.2023
Office Data Entry Clerk
Texas Department of Transportation
01.2022 - 01.2023
Scheduling Coordinator
Aspen Dental
04.2021 - 05.2022
Housekeeper
Delamere woods
08.2020 - 05.2021
Retail Customer Sales Associate
rainbow apparel
01.2020 - 07.2020
Bachelor of Science - Computer Information Systems/ Cybersecurity
Post University
High School Diploma -
Central High School
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