GENESIS MUNDU

● Boosted data protection by 60% leading to minimized unauthorized access risks through the configuration of user profiles and access levels for segmented databases
● Conducted routine checks on logical and physical replication for reporting and standby databases, resulting in guaranteed operational continuity
● Probed recovery readiness and data integrity by verifying backups through the performance of restoration tests, maintaining zero data loss incidents
● Documented database configurations, aligning with compliance standards while addressing audit requests
● Recommended actionable measures that mitigated identified vulnerabilities through regular database security assessments
● Analyzed SQL server log files, implementing optimizations that improved database performance and response times by 35%
● Achieved 45% against a 20% enhanced user experience and satisfaction by leading an initiative that streamlined user experience for internal and external database users
● Implemented Infor ERP systems solutions achieving 80% customer satisfaction

• Boosted data protection by 60% leading to minimized unauthorized access risks through the configuration of user profiles and
  access levels for segmented databases
  ● Conducted routine checks on logical and physical replication for reporting and standby databases, resulting in guaranteed
  operational continuity
  ● Probed recovery readiness and data integrity by verifying backups through the performance of restoration tests, maintaining zero
  data loss incidents
  ● Documented database configurations, aligning with compliance standards while addressing audit requests
  ● Recommended actionable measures that mitigated identified vulnerabilities through regular database security assessments
  ● Analyzed SQL server log files, implementing optimizations that improved database performance and response times by 35%
  ● Achieved 45% against a 20% enhanced user experience and satisfaction by leading an initiative that streamlined user experience
  for internal and external database users
  ● Implemented Infor ERP systems solutions achieving 80% customer satisfaction.

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• Patched software and installed new versions to eliminate security problems and protect data.
• Installed new desktop systems and migrated data to new machines.
• Responded to inquiries by phone, email and walk-up requests.
• Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
• Walked user through series of steps to determine problem and implement likely solution.
• Installed, configured and maintained computer systems and network connections.
• Installed and configured operating systems and applications.
• Generated reports to track performance and analyze trends.
• Tested new software and hardware prior to deployment.
• Provided end-user system and equipment training.
• Created user accounts and assigned permissions.