GENESIS MUNDU

• Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
• Created and implemented database designs and data models.
• Set up and controlled user profiles and access levels for each database segment to protect important data.
• Built databases and table structures for web applications.
• Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
• Created and updated database designs and data models.
• Set up and controlled user access levels across databases to protect important data.
• Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
• Collaborated with cross-functional teams to develop efficient data storage solutions, resulting in streamlined business processes.
• Ensured data integrity and security through implementation of comprehensive backup and recovery plans.
• Optimized database performance by implementing index tuning strategies and query optimization techniques.

• Implemented security measures to protect vital business data.
• Created and implemented database designs and data models.
• Set up and controlled user profiles and access levels for each database segment to protect important data.
• Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
• Set up and controlled user access levels across databases to protect important data.
• Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
• Maintained documentation of database systems, providing valuable reference resource for team members and stakeholders alike.
• Reviewed SQL code for optimization opportunities, leading to more efficient processing times across various applications.
• Ensured data integrity and security through implementation of comprehensive backup and recovery plans.
• Reduced downtime by proactively monitoring server health, identifying potential issues, and executing preventative measures.

• Helped streamline repair processes and update procedures for support action consistency.
• Patched software and installed new versions to eliminate security problems and protect data.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Monitored system performance to identify potential issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Installed, configured and maintained computer systems and network connections.
• Diagnosed and troubleshot hardware, software and network issues.
• Collaborated with cross-functional teams for seamless integration of IT services throughout company.
• Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Documented support interactions for future reference.

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• Patched software and installed new versions to eliminate security problems and protect data.
• Installed new desktop systems and migrated data to new machines.
• Responded to inquiries by phone, email and walk-up requests.
• Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
• Walked user through series of steps to determine problem and implement likely solution.
• Installed, configured and maintained computer systems and network connections.
• Installed and configured operating systems and applications.
• Generated reports to track performance and analyze trends.
• Tested new software and hardware prior to deployment.
• Provided end-user system and equipment training.
• Created user accounts and assigned permissions.