GENESIS RODRIGUEZ DONES
Waco,TX
Summary
Outgoing Process Assistant with 3+years of experience in administrative support. Expert in problem-solving with excellent communication and training skills. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs an empathic, mindful approach to avoid potential conflicts caused by a lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
3
3
years of professional experience
Work History
Process Assistant
Amazon
Waco, TX
08.2020 - Current
- Former Receive PA
- Former Learning Ambassador
- Coaches ESL/English as primary language associates to prevent quality errors and increase productivity
- On-Call Translator for Human Resources and Learning
- Trained Inbound Problem Solver
- Assists with translating HR-related topics of sensitive nature
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Dental Receptionist
Hoke Road Dental
Clayton, Ohio
04.2019 - 06.2019
- Educated patients on postoperative care, including how to protect dental work and boost healing
- Scheduled, rescheduled and handled cancelled appointments for patients
- Maintained and managed patient records in compliance with security regulations
- Assisted patients in completing all necessary forms and documents
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Provided oral translations and interpretations for dental patients during appointments and consultations, successfully maintaining pace with native speakers to deliver real-time comprehension
Warehouse Associate
Ridge Global-Kate Spade
West Chester, OH
04.2018 - 04.2019
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Cart pick and pack to ship to retailers
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Confirmed accuracy, quality and quantity of materials received
- Recorded information, shortages and discrepancies to keep records current and accurate
- Operated PC and RF-based computer systems with high level of accuracy
Education
High School Diploma -
Saint Patrick's Bilingual School
Guayama, PR05.2016
Bachelor of Science - Secretarial Studies And Office Administration
University of Puerto Rico - Utuado
Utuado, PRBachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH08.2026
Skills
- Certified HIPAA Compliance
- Microsoft Office
- Labor Management
- Improvement Initiative
- Problem Solving
- Verbal & Written Communications
- Proficient with ATLAS & Kibana
- Time Management
- Language Interpretation
- Confidential Information Protection
- Training Programs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Process Assistant
Amazon
08.2020 - Current
Dental Receptionist
Hoke Road Dental
04.2019 - 06.2019
Warehouse Associate
Ridge Global-Kate Spade
04.2018 - 04.2019
High School Diploma -
Saint Patrick's Bilingual School
Bachelor of Science - Secretarial Studies And Office Administration
University of Puerto Rico - Utuado
Bachelor of Science - Human Resources Management
Southern New Hampshire University
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