Genesis V Miranda
Belmont,CA
Summary
Dynamic professional with a proven track record at Hertz Rent A Car, enhancing customer satisfaction and boosting revenue through exceptional service and upselling. Skilled in customer support and problem-solving, adept at multitasking in high-stress environments. Collaboratively achieved top guest satisfaction, demonstrating adaptability, teamwork, and a fast-learning ability.
Overview
4
4
years of professional experience
Work History
TNC Mobility Specialist
Hertz Rent A Car
06.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Collaborated with team members to achieve monthly sales targets.
Assistant
Willie’s Landscaping Design Inc
01.2021 - 06.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Associate of Arts - Business
College of San Mateo
San Mateo, CA08.2027
High School Diploma -
Sequoia High School
Redwood City, CA06.2023
Skills
- Customer Support
- Multitasking Abilities
- Problem-solving abilities
- Teamwork and Collaboration
- Adaptability and Flexibility
- Self Motivation
- Fast Learner
- Product and service knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
TNC Mobility Specialist
Hertz Rent A Car
06.2023 - Current
Assistant
Willie’s Landscaping Design Inc
01.2021 - 06.2023
Associate of Arts - Business
College of San Mateo
High School Diploma -
Sequoia High School
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