Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Genesse Castillo

Seattle,WA

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to your team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Radiology Assistant

Swedish/Providence
06.2024 - Current
  • The Radiology Technical Assistant at Swedish provides essential support to the Imaging Department, ensuring smooth operations and patient care during diagnostic examinations
  • This role involves preparing patients for procedures, assisting technologists, maintaining cleanliness in exam rooms, and performing various technical duties under supervision
  • The position emphasizes patient interaction, safety, and efficient workflow within the radiology department
  • Prepares patients for diagnostic examinations and assists technologists with limited procedures under supervision
  • Greets patients and escorts them to the appropriate exam room
  • Prepares and informs patients about the exam procedure, confirming their identity and explaining the process
  • Assists with transferring and positioning patients safely for examinations under the direct supervision of the technologist
  • Operates imaging equipment for assigned procedures under the direct supervision of the technologist
  • Notifies supervising technologist of any equipment problems immediately
  • Assists in processing images efficiently, both digital and hard copy
  • Completes daily work within the exam time-window in a timely manner
  • Transports patients while maintaining observation and safety during transport
  • Maintains transport equipment, ensuring it is clean and in good working order
  • Documents patient data and exam orders accurately using EPIC
  • Exhibits excellent customer service skills with patients and staff, answering calls and relaying information as needed
  • Maintains cleanliness and organization of exam rooms and patient areas, restocking supplies as necessary
  • Assists in training new personnel and participates in departmental meetings and performance improvement projects

Patient Care Coordinator

Providence/Swedish Healthcare
09.2022 - 06.2024
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Took copayments and compiled daily financial records.
  • Used EPIC to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.

Concierge

Columbia Hospitality Inc.
06.2022 - 09.2022
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

Customer Account Specialist

Recology Waste Management
10.2021 - 06.2022
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.

Customer Service Representative

Soundview Medical Supply
07.2019 - 10.2021
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered average of 800+ calls, emails, and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.

Customer Service Representative

Bellevue Healthcare
07.2018 - 07.2019
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 97%.
  • Conducted research on health threats specific to unit's location to brief personnel and administer preventative care.
  • Scheduled diagnostic tests and interpreted diagnostic images to further investigate patient conditions in neurosurgical practice setting.
  • Educated patients and families about rights and responsibilities.

Leasing Consultant

Thrive Communities
04.2014 - 07.2018
  • Marketed 14 diverse properties to prospective clients and consistently exceeded target closing rates.
  • Helped over 200 clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Verified tenant incomes and other information before accepting lease applications.
  • Oversaw monthly collections and maintained 96% payment rates by building positive relationships with tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Greeted clients, showed apartments, and prepared leases.

Sales Associate

Foot Action
10.2010 - 04.2014
  • Maintained records related to sales, returns, and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.

Education

High School Diploma -

Excel High School
Plymouth, MN
05.2010

Skills

  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Customer Account Management
  • Creative Problem Solving
  • Customer Retention Strategies

Certification

  • CAP - Certified Administrative Professional

Languages

Spanish
Professional Working

Timeline

Radiology Assistant

Swedish/Providence
06.2024 - Current

Patient Care Coordinator

Providence/Swedish Healthcare
09.2022 - 06.2024

Concierge

Columbia Hospitality Inc.
06.2022 - 09.2022

Customer Account Specialist

Recology Waste Management
10.2021 - 06.2022

Customer Service Representative

Soundview Medical Supply
07.2019 - 10.2021

Customer Service Representative

Bellevue Healthcare
07.2018 - 07.2019

Leasing Consultant

Thrive Communities
04.2014 - 07.2018

Sales Associate

Foot Action
10.2010 - 04.2014

High School Diploma -

Excel High School

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Genesse Castillo