Genessis Arreola
Grand Terrace,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Apprentice/Shop Assistant
Genesis Hair Salon
Grand Terrace, CA
08.2024 - Current
- Assisted stylists with client consultations and product recommendations.
- Maintained cleanliness and organization of salon stations and tools.
- Adapted to diverse client needs while providing high-quality service.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Trained new apprentices in salon procedures and client interaction techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Learned wide range of simple and complex techniques from on-the-job training.
- Performed cash, card, and check transactions to complete customer purchases.
Amazon Associate
Amazon Warehouse
Bloomington, CA
07.2025 - Current
- Ensured packages were correctly placed on conveyor systems to maintain accurate and efficient workflow
- Applied scanning labels to boxes and prepared them for processing on the conveyor line
- Unloaded trailers in partnership with team members using Amazon’s automated unloading technology to improve efficiency and safety
Cashier/Customer Service
Chevron/ExtraMile
Rialto, CA
10.2020 - 10.2022
- Processed customer transactions efficiently, ensuring accuracy and timely service.
- Managed cash register operations, maintaining balanced drawers throughout shifts.
- Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Trained new cashiers on POS systems and customer service protocols, fostering a supportive work environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Stay at Home Mom
Home
San Bernardino, CA
06.2017 - 10.2019
- Managed daily household operations and schedules effectively.
- Coordinated educational activities to foster child development and learning.
- Developed budgeting strategies to optimize household expenses and savings.
- Implemented routines that enhanced time management and efficiency at home.
- Mentored children in responsibility and independence through age-appropriate tasks.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Provided support and guidance to children in conflict resolution.
Customer Service Representative
Lineage Logistics - Cold
Colton, CA
02.2015 - 06.2017
- Interacted directly with customers to coordinate product drop-off and pickup, ensuring efficient service
- Processed and organized inbound documentation, maintaining accuracy in receiving records
- Prepared and distributed paperwork for warehouse associates to support product intake and workflow
- Managed outbound documentation, including scanning, filing, and recordkeeping
- Communicated with customers and team members through high-volume calls, emails, and in-person interactions
Sandwich Artist
Subway
Grand Terrace, CA
08.2013 - 02.2015
- Prepared quality sandwiches by following standardized recipes and portion control guidelines
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Provided exceptional customer service by listening to customer preferences and customizing orders accordingly.
- Trained new employees on sandwich preparation techniques, safety protocols, and customer interaction standards.
- Implemented efficient workflow processes that reduced sandwich preparation time without compromising quality.
- Greeted guests, promoted specials, and took orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
Associate of Applied Science - Cosmetology
Above The Rest Academy
Ontario, CA03-2026
Skills
- Customer Service & Client Relations
- Clear Communication & Active Listening
- Point-of-Sale (POS) Systems & Basic Computer Proficiency
- Cash Handling & Transaction Processing
- Food Preparation & Safe Food Handling Practices
- Knowledge of Food Safety & Sanitation Standards
- Team Collaboration in Fast-Paced Environments
- Time Management & Multitasking
- Inventory Support & Basic Logistics
- Sales Techniques & Upselling
- Workplace Cleanliness & Organization
Languages
English - Fluent
Spanish - Fluent
Timeline
Amazon Associate
Amazon Warehouse
07.2025 - Current
Apprentice/Shop Assistant
Genesis Hair Salon
08.2024 - Current
Cashier/Customer Service
Chevron/ExtraMile
10.2020 - 10.2022
Stay at Home Mom
Home
06.2017 - 10.2019
Customer Service Representative
Lineage Logistics - Cold
02.2015 - 06.2017
Sandwich Artist
Subway
08.2013 - 02.2015
Associate of Applied Science - Cosmetology
Above The Rest Academy