Genessis Fafford

Administration

• Supervised project managers and account executives, and coordinated weekly meetings to create performance reports for upper management review.
• Followed up with homeowners' insurances on their reported claims to ensure coverage payment.
• Collected payments, processed receipts, and informed homeowners of outstanding balances.

Production Assistant

• Coordinated with other departments to ensure smooth flow of materials throughout the production process.
• Maintained records of all documents related to each project including specifications, changed orders, and invoices.
• Monitored progress of each project to ensure timely material delivery and roof installations.

Photographer/Editor

• Photograph watches using a DSLR camera, edit a high volume of photographs daily, and set up lighting and equipment.

Customer Service/Sales

• Assisted customers daily, in person and via telephone, with purchase decisions, transactions, returns, and inquiries.

Bookkeeping/Accounting

• Reconcile reports and financial data, process payments and handle cash, analyze income and expense.

Spa and Gym Receptionist

• Managed front desk operations including phone calls, emails, and other correspondence.
• Assisted with scheduling appointments, verifying client information, and taking payments.
• Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.

Pool and Locker Attendant

• Conducted daily maintenance of the pool such as cleaning, skimming, and testing water chemistry.
• Monitored the use of lockers throughout the facility, ensuring that all rules were followed by customers.