Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genessy Manzo

Phoenix,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Leasing Consultant

Cortland
Phoenix, AZ
10.2021 - Current
  • Conducted tours of available apartments, highlighting features and amenities.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Maintained accurate records of prospective renters, applications and leases.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.

Customer Service Representative

LogistiCare
Tempe, AZ
03.2019 - 10.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

North High School
Phoenix, AZ
05-2016

Skills

  • Clear Communication
  • Application management
  • Lease Renewals
  • Customer Service
  • Team Collaboration
  • Lease file audits

Timeline

Leasing Consultant

Cortland
10.2021 - Current

Customer Service Representative

LogistiCare
03.2019 - 10.2021

High School Diploma -

North High School

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Genessy Manzo