Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Genet Wiggins

Buffalo Gap,Texas

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

14
14
years of professional experience

Work History

Driving Range Manager/Front Desk Receptionist

Texas 9 Golf
Fort Worth, Texas
03.2023 - 07.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Greeted customers warmly and made them feel welcome.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Scheduled and confirmed appointments for clients and staff.
  • Explained policies and procedures to visitors.

House Cleaner

Self-employed
Hawley, TX
03.2016 - 07.2021
  • Handled extensive appointment management
  • Swept, mopped, vacuumed and polished floors of all types.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Emptied wastebaskets and replaced liners.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.

Server

Logan's Roadhouse Grill
Abilene, TX
05.2011 - 10.2012
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Cook/Server

JOJO's BBQ
Potosi, TX
02.2010 - 03.2012
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Monitored stock levels of food items and ordered more when necessary.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Education

High School Diploma -

Eula High School
Clyde, TX
05-2012

Skills

  • Workforce Management
  • Policy Implementation
  • Staff Development
  • Expense Tracking
  • Marketing
  • Time Management
  • Staff Management
  • Strategic Planning

Languages

English
Professional

Affiliations

  • Involved with our Church Community
  • Love cooking homemade meals for our family
  • Bakes for all Family, Church, Community gatherings

References

References available upon request.

Timeline

Driving Range Manager/Front Desk Receptionist

Texas 9 Golf
03.2023 - 07.2024

House Cleaner

Self-employed
03.2016 - 07.2021

Server

Logan's Roadhouse Grill
05.2011 - 10.2012

Cook/Server

JOJO's BBQ
02.2010 - 03.2012

High School Diploma -

Eula High School

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Genet Wiggins