Geneva Begay
Mesa,Arizona
Summary
Proven track record in workload management and client relationship building, demonstrated through dynamic roles at Qwick and Royal Palace Jewelry. Excelled in safety compliance and customer support, enhancing operational efficiency and client satisfaction. Skilled in multitasking and problem-solving, achieving significant improvements in workplace safety and customer service metrics.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Qwick
Phoenix, AZ
09.2021 - Current
- Banquet server for Phoenix Convention Center and Mesa Convention center, both over 500+ guests.
- Parking/ Security for Cardinal’s Stadium, ASU parking, and Phoenix Zoo. Directing traffic safely, answering all guest related questions and concerns.
- Warehouse staff for PRIDE LLC, STUDIO F 2 years seasonal work. Setting up staging areas, loading/ unloading items. Warehouse inventory organizing and logging equipment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant Manager
Royal Palace Jewelry
Scottsdale, AZ
02.2012 - 10.2019
- Product knowledge on vintage Native American jewelry.
- Package fragile pottery for delivery.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Handled special orders for Handcrafted Native American jewelry.
- Generated repeat business through exceptional customer service.
Assistant Manager
Phoenix Flower Shops
Phoenix, AZ
01.2010 - 07.2013
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment.
- In charge of logging inventory.
- Designed Arrangements for Wedding’s, Funeral's, Seasonal Events, and walk-ins designs of choice.
- Handled delivery sale calls, as well as follow ups.
Education
General Education - Diploma
North High School
Phoenix, AZ2005
Floral Design
Metro Tech
Phoenix, AZ2005
Skills
- Client Relationship Building
- Workload Management
- Safety Compliance
- Customer Support
- Time Management
- Attention to Detail
- Problem-Solving
- Multitasking Abilities
Timeline
Independent Contractor
Qwick
09.2021 - Current
Assistant Manager
Royal Palace Jewelry
02.2012 - 10.2019
Assistant Manager
Phoenix Flower Shops
01.2010 - 07.2013
General Education - Diploma
North High School
Floral Design
Metro Tech