Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Geneva Ceragioli

Liberty Hill,TX

Summary

Customer Service professional with a proven track record in the food, beverage, and high-end retail industry. Skilled in customer satisfaction, sales growth, and team leadership, with a talent for building strong client relationships and driving business success. Passionate about delivering a positive experience for every customer and fostering a team culture that aligns with brand values.

Overview

9
9
years of professional experience

Work History

Service Experience Manager

Nordstrom Rack
04.2018 - Current
  • Data-Driven Sales & Service Optimization: Leverage customer data, feedback, and sales metrics using tools like Medallia, First Data, and Tableau to make data-informed decisions that boost service strategies and drive sales growth.
  • Customer-Centric Leadership: Create a welcoming atmosphere, proactively address client needs, and uphold Nordstrom's high service standards to foster long-term customer loyalty.
  • Sales & Revenue Growth: Achieve consistent, year-over-year sales growth through strategic planning and targeted initiatives, contributing to record-setting sales for two consecutive years.
  • Team Development: Lead and mentor a team of 15, focusing on strengths and professional growth. Set clear performance expectations, provide constructive feedback, and encourage outstanding service delivery aligned with brand values.
  • Operational Efficiency: Optimize scheduling, delegate tasks effectively, and align resources to ensure seamless day-to-day operations, enhancing both customer experience and back-end processes.


Lingerie Assistant Manager /Cosmetic Counter Manager

Nordstrom
04.2018 - 10.2022
  • Customer-Centric Sales Leadership: Delivered personalized shopping experiences by understanding customer preferences and providing expert product recommendations to drive sales and loyalty.
  • Team Development & Performance Management: Recruited, trained, and mentored a high-performing team, setting clear goals and fostering continuous improvement to exceed sales targets.
  • Inventory & Merchandising Excellence: Managed optimal inventory levels and created visually appealing displays that enhanced product visibility and aligned with brand standards.
  • Loyalty Program Growth: Promoted Nordstrom’s loyalty program, using follow-up strategies and personalized service to build customer retention and loyalty membership.

Cosmetics Sales Representative

Nordstrom
02.2016 - 03.2018
  • Personalized Service & Problem Solving: Provided expert product recommendations, personalized consultations, and innovative solutions to enhance customer satisfaction, leading to increased sales and loyalty.
  • Event Planning & Promotions: Organized and executed high-impact events, collaborating with beauty advisors to drive customer engagement, elevate brand visibility, and increase sales.
  • Operational Efficiency: Ensured smooth transaction processing, maintained high register accountability, and contributed to a seamless store operation.

Education

Some College - Fashion Merchandising

Dallas County Community Collage
Dallas, TX

Skills

  • Technical Proficiency: Microsoft 365, Workday, Medallia, ServiceNow, Tableau, First Data, DTS Connex, Glory Global Solutions
  • Core Skills: Customer Relationship Management, Employee Development & Training, Data-Driven Decision Making, Conflict Resolution, Complex Problem Solving, Time Management

Accomplishments

  • Promoted from Assistant to Department Manager within one year.
  • Consistently exceeded sales goals by 15-20%, with high customer satisfaction ratings.
  • Reduced staff turnover by 40% in one year.

Timeline

Lingerie Assistant Manager /Cosmetic Counter Manager

Nordstrom
04.2018 - 10.2022

Service Experience Manager

Nordstrom Rack
04.2018 - Current

Cosmetics Sales Representative

Nordstrom
02.2016 - 03.2018

Some College - Fashion Merchandising

Dallas County Community Collage

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Geneva Ceragioli