Geneva Clark
Riverdale,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Robert Half
01.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
CNA
Protouch Solutions
01.2008 - 01.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Educated patients and family members on best home care practices for healing and recovery.
Education
High School Diploma -
Percy L Julian
Chicago, IL08.1982
Skills
- Paperwork Processing
- Information Security
- Account Updating
- Product Knowledge
- Data Collection
- Call Management
Additional Information
Associates degree in child care
Timeline
Customer Service Representative
Robert Half
01.2022 - 05.2023
CNA
Protouch Solutions
01.2008 - 01.2019
High School Diploma -
Percy L Julian
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