Adept at resourceful problem-solving and relationship building, I significantly enhanced patient care at Heritage Christian Services and improved financial accuracy at Tops Friendly Markets. My expertise spans from ensuring optimal nutrition and safety for individuals with developmental disabilities to managing financial records and resolving customer complaints, fostering loyalty and operational excellence.
Overview
39
39
years of professional experience
Work History
DSP Day Hab
Heritage Christian Services
06.2007 - Current
Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
Demonstrated strong problem-solving skills, adapting to unforeseen challenges and finding innovative solutions to meet patient needs.
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Developed strong working relationships with staff, fostering a positive work environment.
Assisted patients with daily living activities, promoting independence and dignity.
Maintained accurate records of patient care, documenting progress and any changes in condition.
Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
Transported people supported to appointments and community outings.
Served as a liaison between clients'' families, healthcare providers, therapists, educators, employers when required for coordinated care efforts.
Assistant Store Bookkeeper
Tops Friendly Markets
01.1986 - 02.2007
Cashier, Book keeping, Assistant Managerial task,
Managed financial records to ensure accuracy in bookkeeping.
Improved financial reporting by maintaining detailed ledger entries.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.