Geneva DeJesus
Tallahassee,FL
Summary
Dedicated customer service and collections professional with strong communication, problem-solving, and account-management skills. Experienced in managing high-volume caseloads, resolving billing issues, negotiating payment arrangements, and maintaining positive client relationships. Brings a background in case management, legal support, and client advocacy with a strong ability to de-escalate, collect information, and drive successful resolutions.
Overview
10
10
years of professional experience
Work History
Case Manager / Social Worker
Various Agencies
01.2019 - Current
- Managed a high volume of client accounts, providing customer service, follow-up, and financial guidance.
- Communicated with clients daily regarding appointments, services, and required documentation.
- Investigated account issues, verified information, and maintained accurate records.
- Negotiated service plans and payment-related expectations with clients to ensure compliance.
- Utilized strong de-escalation skills to resolve complaints or concerns professionally and efficiently.
- Conducted virtual and in-person meetings, providing consistent support and timely updates.
Legal Assistant
Dwyer and Knight Law Firm
11.2024 - 07.2025
- Managed a high-volume caseload of personal injury matters from intake through resolution.
- Drafted and prepared demand letters, pleadings, discovery requests/responses, and settlement agreements.
- Obtained and reviewed medical records and bills; prepared medical summaries and chronologies.
- Maintained litigation calendars and deadlines for multiple attorneys.
- Communicated with clients, medical providers, insurance adjusters, and experts.
- Provided support during mediation, arbitration, and trial preparation.
Paralegal / Legal Assistant - Civil Litigation Defense
Personal Injury & Defense Firms
01.2016 - 01.2019
- Managed client communication, intake, and case updates while maintaining a high level of customer service.
- Assisted with billing inquiries, handled document requests, and coordinated payment-related issues.
- Conducted detailed account research, data entry, and file audits.
- Scheduled hearings, maintained calendars, and supported attorneys with time-sensitive tasks.
- Provided frontline customer support via phone, email, and in-office communication.
Education
Bachelor’s Degree - Criminal Justice
Skills
- Customer Service & Client Support
- Billing & Collections
- Payment Arrangement Negotiation
- High-Volume Call Handling
- Account Research & Dispute Resolution
- Data Entry & CRM Systems
- Documentation & Recordkeeping
- Conflict Resolution & De-escalation
- Time Management & Multitasking
- Microsoft Office (Excel, PowerPoint, Word)
- E-filing, Document Review
Additional Experience & Strengths
- Strong ability to collect, track, and follow up on required documents or payments.
- Experienced in managing difficult conversations with patience and professionalism.
- Consistently recognized for reliability, communication, and high-quality service.
Timeline
Legal Assistant
Dwyer and Knight Law Firm
11.2024 - 07.2025
Case Manager / Social Worker
Various Agencies
01.2019 - Current
Paralegal / Legal Assistant - Civil Litigation Defense
Personal Injury & Defense Firms
01.2016 - 01.2019