Geneva Ganoe
Meadville,Mississippi
Summary
Reliable health advisor with a background in routing patient concerns, documenting care plans, and guiding members through benefits and follow-up steps. Brings strong call management, telehealth support, and HIPAA-compliant handling of sensitive information to improve patient service and operational flow.
Overview
10
10
years of professional experience
Work History
Health Advisor
CareNet Health
Remote
07.2024 - Current
- Advised patients on wellness plans and preventive care options, fostering proactive health management.
- Educated members on benefits, services, and follow-up steps.
- Explained treatment instructions and care plans clearly, enhancing patient understanding and compliance.
- Managed health plan-related calls in fast-paced call center, ensuring timely resolution of patient inquiries.
- Reviewed patient concerns and routed cases through CareNet support channels.
- Maintained confidential patient files and protected patient information.
- Scheduled consultations and confirmed patient appointments.
- Documented assessments and recommendations in CareNet records systems.
Lead Sales Associate
Dollar General Market
Meadville, MS
09.2022 - 05.2023
- Led and guided department associates to enhance team motivation and performance.
- Reduced inventory shortages through effective implementation of loss prevention strategies.
- Monitored advertised items to ensure accurate pricing and promotion information for customers.
- Scanned and bagged items and operated a cash register to check out store patrons.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Received shipments, signed off on packages and documented incoming items in the computer system.
Assistant Manager
Dollar General Market
Meadville, MS
04.2018 - 07.2021
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to ensure quality and compliance with standards, enhancing overall operational consistency.
- Mentored newly hired employees on company programs, fostering a knowledgeable and capable team.
- Addressed customer inquiries and escalated complaints to management, ensuring resolution and maintaining customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Online Sales Manager
Adventure Hobbies and Toys
Christiansburg, VA
05.2016 - 02.2018
- Managed daily website operations and performance to enhance user experience, boost traffic, and foster brand loyalty.
- Coordinated online orders with fulfillment teams and shipping partners.
- Processed and dispatched customer orders to ensure timely delivery and satisfaction.
- Updated product listings for specialty toys, games, and hobby equipment.
Education
GED -
Hampshire High School
Romney, WV05-2014
Some College (No Degree) - Business Administration
Independence University
Salt Lake City, UTSkills
- Patient Intake
- Care coordination
- Appointment scheduling
- HIPAA compliance
- Electronic records management
- Confidential records
- Call center operations
- Inbound call management
- Remote Patient Support
- MS Office Applications
- Account Management
- Sales Transaction Processing
Timeline
Health Advisor
CareNet Health
07.2024 - Current
Lead Sales Associate
Dollar General Market
09.2022 - 05.2023
Assistant Manager
Dollar General Market
04.2018 - 07.2021
Online Sales Manager
Adventure Hobbies and Toys
05.2016 - 02.2018
GED -
Hampshire High School
Some College (No Degree) - Business Administration
Independence University