Geneva Gonzales
La Puente,California
Summary
Experienced and highly motivated manager with a strong track record in contract oversight, stakeholder collaboration, and team development. Known for driving operational efficiency-achieving up to a 95% increase in productivity through process improvements and strategic supervision. Brings a comprehensive understanding of DMH, DHS, and TLS regulations, with hands-on expertise in substance abuse counseling, housing programs, and social service systems. Skilled at leading cross-functional teams, ensuring regulatory compliance, and aligning daily operations with organizational goals. Dedicated to fostering a results-driven culture that supports long-term success.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Program Manager
Illumination Health + Home
Santa Ana, California
03.2023 - Current
- Oversee programmatic, administrative, and operational functions of Intensive Case Management Services (ICMS) across Los Angeles County, including Time Limited Subsidy (TLS) and DHS Permanent Supportive Housing programs
- Manage and monitor the ICMS annual budget, ensuring fiscal responsibility, approving housing fund expenditures, and maintaining full financial oversight
- Develop, implement, and enforce departmental policies and procedures, ensuring alignment with local, state, and federal regulations
- Utilize CHAMP, HMIS, and Tableau to create dashboards and data visualizations that track program outcomes, service delivery metrics, and client progress
- Analyze performance trends and service utilization to identify gaps and recommend strategic improvements
- Lead departmental strategic planning initiatives, aligning long-term goals with organizational mission and housing objectives
- Recruit, onboard, train, and directly supervise ICMS case managers, fostering a high-performance team culture focused on client success and housing stability
Substance Use Disorder Counselor
Illumination Health + Home
Santa Ana, California
04.2022 - 03.2023
- Facilitated group and individual sessions focused on recovery, housing stability, and life skills
- Offered support to the ICMS team as needed, assisting with service coordination, housing navigation, and client engagement
- Provided direct support to mental health and homeless populations, delivering trauma-informed care and case management services
- Improved program accuracy by 95% over six months through enhanced documentation, reporting, and process oversight for DHS/DMH programs
- Collaborated with leadership to implement strategies that fostered a healthy, productive, and goal-oriented team environment
- Provided day-to-day oversight of program operations, ensuring adherence to agency policies, funder requirements, and service delivery timelines
- Supported ICMS team members during high-demand periods, assisting with care coordination, crisis intervention, and client advocacy
Placement Coordinator
Sadler Health Center
Los Angeles, California
08.2021 - 04.2022
- Communicated with parole and probation officers to report client progress, address concerns, or notify them of discharges and non-compliance issues
- Collaborated with case managers and housing staff to prepare for new client arrivals and ensure a smooth onboarding process
- Served as the first point of contact for incoming clients, demonstrating professionalism, empathy, and cultural sensitivity
- Ensured intake documentation is properly filed, secured, and accessible for audits or reporting purposes
- Completed and processed intake packets for all new clients, ensuring accuracy and compliance with program requirements
- Provided clear orientation for incoming clients, reviewing program rules, expectations, and available services
- Maintained confidentiality and adhere to all organizational, legal, and ethical guidelines related to client information
Substance Abuse Counselor
Los Angeles Centers for Alcohol and Drug Abuse
Los Angeles, California
01.2019 - 09.2019
- Developed comprehensive, person-centered treatment plans tailored to each client's history, needs, and goals; regularly update plans as progress is made
- Conducted assessments to determine clients' level of substance use and dependency, identifying appropriate interventions or referrals
- Coordinated care and maintained communication with external entities such as courts, probation officers, and community partners to support client compliance and program success
- Provided individual and group counseling sessions to support clients in recovery, emotional stability, and behavioral change
Outpatient Counselor
Alcoholism center for women
Los Angeles, California
12.2017 - 01.2019
- Counseled clients in one-on-one and group settings to support behavioral change, emotional wellness, and long-term recovery from substance use
- Modified treatment plans in response to client progress, changing needs, or clinical findings, ensuring a responsive and client-centered approach
- Provided crisis intervention and support services as necessary, ensuring client safety and access to immediate care
- Conducted client interviews, reviewed personal and medical histories, and performed comprehensive assessments to determine treatment needs
Recovery Specialist
California Hispanic Commission Alcohol and Drug Abuse
Montebello, California
09.2016 - 06.2017
- Coordinated services and maintained effective communication with external partners, including courts, DCFS (Department of Children and Family Services), and probation officers to support client outcomes and compliance
- Completed and maintained accurate, up-to-date records, reports, and documentation in compliance with agency, legal, and funding requirements
- Modified and updated treatment plans to align with client progress, program guidelines, and clinical best practices
Education
Associate of Arts - Sociology
East Los Angeles College
Monterey ParkHigh School -
Dominiquez High School
ComptonCertification
- Domestic violence 40-hour training, 2023
- CPR/First Aid Certification, 2022
- Compliance Impact: Business Ethics, 2020
- Building and Leading Teams- Marsh & McLenan, 2019
Languages
- English, Native
- Spanish, Fluent
Timeline
Program Manager
Illumination Health + Home
03.2023 - Current
Substance Use Disorder Counselor
Illumination Health + Home
04.2022 - 03.2023
Placement Coordinator
Sadler Health Center
08.2021 - 04.2022
Substance Abuse Counselor
Los Angeles Centers for Alcohol and Drug Abuse
01.2019 - 09.2019
Outpatient Counselor
Alcoholism center for women
12.2017 - 01.2019
Recovery Specialist
California Hispanic Commission Alcohol and Drug Abuse
09.2016 - 06.2017
Associate of Arts - Sociology
East Los Angeles College
High School -
Dominiquez High School