Overview
Work History
Education
Skills
Timeline
Generic

Geneva Henry

Mandeville,LA

Overview

5
5
years of professional experience

Work History

Branch Manager

Mariner Finance
09.2018 - 09.2023
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Performed monthly compliance checks.
  • Assessed employee performance and developed improvement plans.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
  • Complied with regulatory guidelines and requirements.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Engaged employees in business processes with positive motivational techniques.
  • Generated financial and operational reports to assist management with business strategy.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Resolved various issues impacting sales management and business operations.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Boosted sales and customer loyalty through incentive programs.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed strategic plans for day-to-day financial operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Completed daily Bank Secrecy Act reports.
  • Trained employees on proper procedures and strategies to improve productivity.

Education

Psychology

Ohio Stae
Columbus, OH

Skills

  • Motivational Techniques
  • Goals and Performance
  • Data Integrity Implementation
  • Microsoft Access
  • Bank Deposits
  • Financial Analysis
  • Sales Expertise
  • Generating Receipts
  • Staff Supervision
  • Professional Relationships
  • Customer and Vendor Relations
  • Customer Transactions
  • Employee Performance Evaluations
  • Multitasking Abilities
  • Cash Handling
  • Weekly Payroll
  • Risk Analysis
  • Monthly Audits
  • Customer Needs Assessments
  • Corrective Actions
  • Knowledge of Equifax Application Engine
  • Staff Recruitment
  • Strategic Planning
  • Attention to Detail
  • Regulatory Compliance
  • Excellent Time Management Skills
  • Excellent Work Ethic
  • Audit Procedures
  • Training and Development
  • Collections
  • Loans
  • Documentation
  • Marketing

Timeline

Branch Manager

Mariner Finance
09.2018 - 09.2023

Psychology

Ohio Stae

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Geneva Henry