- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Geneva Hinds
Fort Worth
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Domino's Pizza. Proven ability to enhance operational efficiency and foster positive team dynamics. Skilled in staff training and conflict resolution, ensuring exceptional service and satisfaction while maintaining high standards of quality and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's Pizza
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak hours.
- Coordinated with vendors to resolve any supply chain issues.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server
Theos Grill and Bar
01.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Crew Member
Dairy Queen Grill & Chill
03.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Conflict resolution
- Team building
- Recruiting and interviewing
- Multitasking and organization
Accomplishments
- Documented and resolved food loss which led to lower food variance.
- Achieved assistant manager position within 8 weeks by completing shift certification training with accuracy and efficiency.
- Supervised team of 15 staff members.
Certification
- ServSafe certification
Interests
Timeline
Assistant Manager
Domino's Pizza
12.2023 - Current
Server
Theos Grill and Bar
01.2022 - 12.2023
Crew Member
Dairy Queen Grill & Chill
03.2021 - 01.2023
High School Diploma -
Grand Prairie High School
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