Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geneva Hines

Hazel Green

Summary

Accomplished professional adept in customer service and problem-solving. Demonstrating exceptional multitasking and prioritizing abilities. Skilled in Microsoft Office, I thrive under pressure, ensuring meticulous attention to detail and operational excellence.

Overview

9
9
years of professional experience

Work History

HOA Compliance Officer

Elite Housing Management
08.2022 - 02.2025
  • Managed relationships with homeowner boards, maintaining open lines of communication to ensure transparent operations.
  • Attended Homeowner Association meetings when requested.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
  • Managed incoming calls, provided support and handled customer inquires.


Front Office Manager

Northwest Septic
09.2020 - 06.2022
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Managed files and records for clients.
  • Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.
  • Submitted required paperwork to the county for permits.
  • Calculated time cards, entered payroll into Quickbooks and printed employee paychecks.
  • Managed appointment calendar.
  • Processed invoices to ensure timely vendor payments.
  • Processed daily bank deposits.
  • handled incoming and outgoing mail.

Front Desk Receptionist

Kitsap Mental Health Services
04.2019 - 02.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed incoming calls and handled customer inquiries.
  • Managed intake and discharge procedures.
  • Uploaded client files to digital record.
  • Managed office supply inventory.
  • Ensured proper handling of petty cash funds.

Director of First Impressions

Grace Counseling Center
12.2015 - 12.2018
  • Exhibited professionalism and composure in stressful circumstances.
  • Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.
  • Efficiently routed incoming calls on a multi-line system.
  • Managed appointment calendars.
  • Verified client insurance coverage and collected co-pays.
  • Provided information regarding program availability, procedures, and fees.
  • Coordinated paperwork flow.
  • Used proper protocol for client crisis calls.
  • Comply with confidentiality laws pertaining to HIPPA.
  • Performed DOT and Non DOT pre-Employment, random, and pre and post accident drug screens through Form Fox and paper forms.
  • performed breath alcohol tests.

Education

Associate of Applied Science - General Business

Spokane Falls Community College
Spokane, WA
06-1999

Skills

  • Written and verbal communication
  • Customer Service
  • Problem solving
  • Multitasking and prioritizing
  • Dependable
  • Familiar with Microsoft Office

Timeline

HOA Compliance Officer

Elite Housing Management
08.2022 - 02.2025

Front Office Manager

Northwest Septic
09.2020 - 06.2022

Front Desk Receptionist

Kitsap Mental Health Services
04.2019 - 02.2020

Director of First Impressions

Grace Counseling Center
12.2015 - 12.2018

Associate of Applied Science - General Business

Spokane Falls Community College
Geneva Hines