Geneva Hines
Hazel Green
Summary
Accomplished professional adept in customer service and problem-solving. Demonstrating exceptional multitasking and prioritizing abilities. Skilled in Microsoft Office, I thrive under pressure, ensuring meticulous attention to detail and operational excellence.
Overview
9
9
years of professional experience
Work History
HOA Compliance Officer
Elite Housing Management
08.2022 - 02.2025
- Managed relationships with homeowner boards, maintaining open lines of communication to ensure transparent operations.
- Attended Homeowner Association meetings when requested.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Managed incoming calls, provided support and handled customer inquires.
Front Office Manager
Northwest Septic
09.2020 - 06.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed files and records for clients.
- Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance.
- Submitted required paperwork to the county for permits.
- Calculated time cards, entered payroll into Quickbooks and printed employee paychecks.
- Managed appointment calendar.
- Processed invoices to ensure timely vendor payments.
- Processed daily bank deposits.
- handled incoming and outgoing mail.
Front Desk Receptionist
Kitsap Mental Health Services
04.2019 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed incoming calls and handled customer inquiries.
- Managed intake and discharge procedures.
- Uploaded client files to digital record.
- Managed office supply inventory.
- Ensured proper handling of petty cash funds.
Director of First Impressions
Grace Counseling Center
12.2015 - 12.2018
- Exhibited professionalism and composure in stressful circumstances.
- Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.
- Efficiently routed incoming calls on a multi-line system.
- Managed appointment calendars.
- Verified client insurance coverage and collected co-pays.
- Provided information regarding program availability, procedures, and fees.
- Coordinated paperwork flow.
- Used proper protocol for client crisis calls.
- Comply with confidentiality laws pertaining to HIPPA.
- Performed DOT and Non DOT pre-Employment, random, and pre and post accident drug screens through Form Fox and paper forms.
- performed breath alcohol tests.
Education
Associate of Applied Science - General Business
Spokane Falls Community College
Spokane, WA06-1999
Skills
- Written and verbal communication
- Customer Service
- Problem solving
- Multitasking and prioritizing
- Dependable
- Familiar with Microsoft Office
Timeline
HOA Compliance Officer
Elite Housing Management
08.2022 - 02.2025
Front Office Manager
Northwest Septic
09.2020 - 06.2022
Front Desk Receptionist
Kitsap Mental Health Services
04.2019 - 02.2020
Director of First Impressions
Grace Counseling Center
12.2015 - 12.2018
Associate of Applied Science - General Business
Spokane Falls Community College
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