Geneva Horvat

Maintained positive guest relations at all times

Anticipated guest's needs responded promptly and anticipated guest's needs

Accessed all functions of computer system

Maintained all information regarding customer information and calls were Properly coded

Processed all reservation information,changes and cancellations by phone,fax and email

Assisted callers with dining, spa, golf and incoming reservations

from data entry from Booking,com, and third party reservations

Provided office assistance as needed for training purposes

Maintained a positive attitude, solved guest problems and complaints in a proper manner, and maintained a good working relationship with fellow employees.

• Delivered excellent customer service, resulting in consistent customer satisfaction rating.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Scheduled and confirmed appointments
• Kept reception area clean and neat to give visitors positive first impression.
• Corresponded with clients through email, telephone or postal mail.
• Helped assisting patients as needed