Geneva Igwama
Akron,OH
Summary
CAREER OBJECTIVES: Secure a responsible career oportunity to fully utilize my training and skills, while making a significant contribution to the success of the company/organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Operator Specialist
Google Maps
Lisbon , Portugal
08.2022 - Current
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Created secure custom coding to prevent network threats.
- Researched and identified new technologies to use in agile development environment.
- Drove project lifespan from concept to final rollout in development and deployment.
- Used insight into user needs and requirements to quickly reach development prototyping stage.
- Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
Customer Experience Specialist
Eva global Ev charge
Lisbon , Portugal
02.2022 - 08.2022
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Documented customer interactions in internal database to maintain customer service history details.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
Content & Social Media Manager
Premium Logistics (Hedgehog Company)
USA , Ukraine Branch
01.2021 - 01.2022
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- understood blockchain and web3 space.
- Repurposed and optimized existing content for use in different mediums.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
Customer Service Specialist
Beautiful Feet
Birmingham , United Kingdom
02.2019 - 09.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Dispatcher (Remote Based)
Unipart Logistics
Birmingham , United Kingdom
01.2018 - 01.2019
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
- Adhered to social distancing protocols and wore mask or face shield.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Assessed regulatory and operational risks for escalation to management.
Technical Support Representative (remote)
Axa mansard Insurance
London , United kingdom
04.2016 - 04.2018
- Identified issues, analyzed information and provided solutions to problems.
- Handled 300 calls per day to address customer inquiries and concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Created plans and communicated deadlines to complete projects on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
- Conducted research, gathered information from multiple sources and presented results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Education
Ph.D. - Doctors of Science
Irrsbacom University
Benin Republic11.2022
Bachelor of Science - Health Information Science
IUESBA
Benin11-2020
Health Safety And Environmental ( 1,2&3) 2018 First Aid training -
2019
Skills
- Excellent customer service
- Managing customer relations
- Customer relationship development
- Procurement operations
- Zendesk CRM
- Mac systems
- Technical issues analysis
- Desktop support
- Software diagnosis
- TCP/IP
- Application support
- Customer service expert
- Quality Assurance
- Analytical Thinking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 80 by completing 100 with accuracy and efficiency.
- Supervised team of 5 staff members.
- Achieved Good Result through effectively helping with Microsoft publisher.
Timeline
Operator Specialist
Google Maps
08.2022 - Current
Customer Experience Specialist
Eva global Ev charge
02.2022 - 08.2022
Content & Social Media Manager
Premium Logistics (Hedgehog Company)
01.2021 - 01.2022
Customer Service Specialist
Beautiful Feet
02.2019 - 09.2020
Dispatcher (Remote Based)
Unipart Logistics
01.2018 - 01.2019
Technical Support Representative (remote)
Axa mansard Insurance
04.2016 - 04.2018
Ph.D. - Doctors of Science
Irrsbacom University
Bachelor of Science - Health Information Science
IUESBA
Health Safety And Environmental ( 1,2&3) 2018 First Aid training -
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