Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Geneva J Pitts

Geneva J Pitts

Camden,USA

Summary

With over twenty years of customer service experience, I have developed a strong foundation in providing exceptional support to clients. Additionally, ten years of office support experience have honed my administrative skills and attention to detail. I also have over ten years of data entry experience, ensuring accuracy and efficiency in handling large volumes of information. Furthermore, over three years in the healthcare industry have equipped me with a solid understanding of medical terminology and the ability to navigate complex systems. Lastly, over five years in a high-volume call center have sharpened my communication skills and taught me how to thrive in a fast-paced environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Health Information Specialist I

Datavant
08.2024 - Current
  • Audit existing files to identify incomplete or outdated information requiring updates
  • Organize and file patient information, ensuring confidentiality and compliance with HIPAA regulations
  • Review medical charts for completeness, accuracy, and proper documentation
  • Create new patient records in electronic health record (EHR) system
  • Maintain accurate and up-to-date medical records for patients
  • Retrieve and prepare medical records for appointments, surgeries, and consultations
  • Assist healthcare providers in locating specific patient information as requested
  • Perform data entry tasks to update patient demographics, insurance details, and medical history
  • Verify insurance coverage and obtained necessary authorizations for procedures or treatments
  • Collaborate with billing department to ensure accurate coding of diagnoses and procedures
  • Code, submit claims, correct claims, collect accounts, follow-ups, creat reports, maintain records
  • Respond to requests from patients or authorized individuals regarding release of medical records
  • Maintain a well-organized filing system for easy retrieval of physical documents when needed
  • Manage the scanning and indexing of paper documents into the electronic health record system
  • Ensure all scanned documents were legible, properly labeled, and stored securely in the EHR system
  • Participate in quality assurance activities to identify errors or inconsistencies in medical records data entry or documentation practices
  • Support audits by providing requested documentation within specified timeframes
  • Train new staff members on proper handling of confidential patient information
  • Collaborate with other departments to resolve discrepancies or missing information in medical records
  • Implement process improvements that enhanced efficiency in managing medical records
  • Develop standardized templates for common forms used in documenting patient encounters
  • Maintain knowledge of current industry standards related to medical record keeping practices
  • Adhere strictly to policies regarding access control measures for protected health information (PHI)
  • Serve as a liaison between healthcare providers, patients, insurance companies, legal entities, and other stakeholders in matters related to medical records
  • Assist with the release of medical records for legal proceedings or insurance claims
  • Collaborate with IT department to troubleshoot any technical issues related to the EHR system

Contract Staff - Administrative Staff Assistant

Optimize Management Solutions LLC Staffing Service
12.2023 - 08.2024
  • Managed front desk operations, efficiently handling phone calls, emails, and in-person inquiries with a professional and friendly demeanor
  • Coordinated and scheduled appointments, meetings, and conferences, optimizing time management for the executives and their staff
  • Maintained and organized office files and records, implementing a systematic filing system that improved accessibility and retrieval efficiency
  • Assisted in the onboarding process for new employees, providing orientation and training on office procedures and policies
  • Managed office supplies and inventory, implementing cost-saving measures that resulted in a reduction in supply expenses
  • Collaborated with various departments to streamline communication and information flow, enhancing overall organizational efficiency
  • Provided administrative support to executives and teams, handling tasks such as drafting correspondence, proofreading documents, and managing calendars
  • Generated and compiled reports, presentations, and spreadsheets, presenting information in a clear and organized manner
  • Coordinated travel arrangements and accommodations for staff members, optimizing logistics and ensuring cost-effective solutions
  • Implemented and maintained electronic document management systems, reducing paper usage and enhancing document accessibility
  • Facilitated internal and external communication, serving as a liaison between staff, clients, and vendors with professionalism and tact
  • Managed and tracked office expenses, reconciling accounts and identifying cost-saving opportunities
  • Assisted in the planning and execution of office events, team-building activities, and employee recognition programs
  • Managed confidential information with discretion and integrity, adhering to privacy and data protection policies
  • Provided training and guidance to new administrative staff members, contributing to their successful integration into the team
  • Supported the human resources department in various tasks, including recruitment, employee relations, and benefits administration
  • Maintained and updated employee records and databases, ensuring accuracy and compliance with company policies
  • Assisted in the development and implementation of office policies and procedures, contributing to a well-organized and efficient work environment
  • Collaborated with IT support to troubleshoot and resolve basic technical issues, ensuring a smoothly functioning office environment
  • Managed and coordinated office maintenance and repairs, ensuring a clean, safe, and well-maintained workspace
  • Assisted in the preparation of budget reports, tracking expenses and identifying areas for cost optimization
  • Facilitated communication between different departments, improving cross-functional collaboration and teamwork
  • Implemented time-saving measures in daily tasks, such as automating routine processes, resulting in an increase in overall team productivity
  • Participated in professional development opportunities to stay updated on administrative best practices and industry trends
  • Collaborated with vendors and service providers to negotiate contracts and agreements, achieving cost savings for the organization

Contract Staff - Administrative Assistant

Insight Global Staffing Services
08.2023 - 12.2023
  • Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
  • Coordinated and organized company events, including conferences, seminars, and team-building activities
  • Prepared and edited correspondence, reports, presentations, and other documents as needed
  • Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
  • Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
  • Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
  • Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
  • Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
  • Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
  • Organized complex travel itineraries for executives including flights, accommodations, transportation arrangements ensuring smooth logistics throughout the trip
  • Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items
  • Coordinated logistics for off-site meetings/conferences such as venue selection, catering, arranging audio-visual equipment, and managing attendee registrations
  • Managed and updated company databases, ensuring accuracy and completeness of information
  • Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations
  • Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
  • Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
  • Collaborated with cross-functional teams on special projects/initiatives such as process improvement initiatives or system implementations/upgrades
  • Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
  • Managed multiple calendars simultaneously, prioritizing appointments/meetings based on urgency/importance to optimize executives' time

Sr Data Entry/Merchandise Services

Forman Mills Corporate
08.2018 - 08.2023
  • Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
  • Maintained confidentiality and security of sensitive information by adhering to company policies and procedures
  • Developed efficient methods for organizing and categorizing large volumes of data, improving overall productivity
  • Collaborated with cross-functional teams to gather necessary information for data entry tasks
  • Utilized advanced Excel functions such as VLOOKUP and PivotTables to analyze and manipulate data effectively
  • Identified opportunities for process improvement within the data entry workflow, leading to streamlined operations
  • Assisted in the development of standardized templates for consistent data entry across departments
  • Responded promptly to inquiries regarding data discrepancies or missing information from internal stakeholders
  • Maintained accurate records of completed tasks, ensuring accountability and traceability of all entered data
  • Supported team members with training on proper data entry techniques and best practices
  • Generated reports summarizing key metrics related to the volume and accuracy of entered data on a weekly/monthly basis
  • Collaborated with IT department to troubleshoot any technical issues related to the database or software used for data entry purposes
  • Managed multiple projects simultaneously while meeting strict deadlines without compromising quality standards
  • Conducted periodic reviews of existing processes, identifying areas where automation could be implemented
  • Worked closely with supervisors/managers to prioritize workload based on urgency/importance
  • Maintained up-to-date knowledge of industry trends and best practices in data entry
  • Performed regular backups of the database to ensure data integrity and minimize the risk of loss or corruption
  • Developed strong attention to detail, ensuring accuracy in all aspects of data entry tasks
  • Utilized OCR (Optical Character Recognition) technology for efficient extraction and inputting of information from physical documents
  • Maintained a high level of productivity while adhering to strict quality standards
  • Implemented data validation techniques to identify and correct errors during the entry process
  • Collaborated with team members on special projects requiring extensive research and accurate data compilation
  • Ensured compliance with company policies regarding confidentiality, privacy, and security when handling sensitive information
  • Participated in training sessions to enhance skills related to software applications used for data entry purposes
  • Demonstrated proficiency in using various software tools/systems for efficient completion of assigned tasks (e.g., Microsoft Office Suite, CRM platforms)
  • Maintained a high level of organization by effectively managing large volumes of paperwork/files associated with data entry tasks

Seasonal PT Tax Preparer

Jackson Hewitt
11.2019 - 04.2021
  • Prepared and filed federal, state, and local tax returns for individuals and small businesses during the busy tax season
  • Reviewed client financial documents to ensure accuracy and completeness in preparation of tax returns
  • Researched and interpreted complex tax laws, regulations, and rulings to provide accurate advice to clients
  • Identified potential deductions, credits, and exemptions to minimize clients' tax liabilities
  • Assisted clients in gathering necessary documentation for filing taxes, including W-2 forms, 1099s, receipts, and other relevant records
  • Maintained strict confidentiality of client information in accordance with professional ethics standards
  • Communicated effectively with clients to gather additional information or clarify any discrepancies on their tax documents
  • Closely followed IRS guidelines and updated knowledge of current tax laws to ensure compliance in all filings
  • Achieved a high level of accuracy in preparing tax returns by conducting thorough reviews before submission
  • Provided exceptional customer service by addressing client inquiries promptly and professionally throughout the entire process
  • Served as a resource for colleagues by sharing expertise on complex tax issues or changes in regulations
  • Collaborated with team members to meet tight deadlines during peak periods while maintaining quality work standards
  • Utilized electronic filing systems efficiently to submit completed returns electronically for faster processing times
  • Investigated potential errors or inconsistencies on submitted returns through careful analysis of supporting documentation
  • Demonstrated strong attention to detail when inputting financial data into software programs
  • Educated clients about available deductions or credits they may have overlooked during initial consultations
  • Maintained organized files both physically and digitally for easy retrieval when needed
  • Possessed strong mathematical skills required for accurately calculating taxable income based on various sources
  • Familiarized oneself with new updates or changes in the Internal Revenue Code each year prior to the start of tax season
  • Collaborated with colleagues to share best practices and improve overall efficiency in tax preparation processes
  • Ensured compliance with all federal, state, and local regulations regarding tax preparation services
  • Maintained a high level of professionalism and integrity when handling sensitive financial information
  • Provided guidance to clients on estimated tax payments and strategies for minimizing future tax liabilities
  • Inside/Outbound Sales, community engagement, appointment scheduling

Seasonal PT CSR/Office Assistant

70I Co
11.2017 - 08.2018
  • Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
  • Scheduled and coordinated meetings, appointments, and travel arrangements for executives
  • Maintained electronic and physical filing systems to ensure easy retrieval of documents
  • Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
  • Handled incoming calls, took messages, and directed inquiries to appropriate staff members
  • Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
  • Assisted sales team in achieving monthly sales targets by providing administrative support, managing customer inquiries, and processing orders
  • Maintained accurate and up-to-date inventory records, ensuring sufficient stock levels to meet customer demands
  • Collaborated with cross-functional teams to resolve customer issues and ensure timely delivery of products
  • Managed incoming calls and emails, addressing customer inquiries promptly and professionally
  • Created and maintained organized filing systems for easy retrieval of documents, resulting in improved efficiency
  • Coordinated meetings and appointments for the sales team, optimizing their schedules for maximum productivity
  • Provided exceptional customer service by actively listening to customers' needs and recommending appropriate products or solutions
  • Processed financial transactions accurately using point-of-sale (POS) systems while adhering to company policies on cash handling procedures
  • Conducted product demonstrations to potential customers, effectively highlighting key features and benefits to drive sales conversions
  • Managed order fulfillment process from start to finish including order entry, tracking shipments, resolving discrepancies, and ensuring on-time delivery
  • Developed strong product knowledge across multiple categories through continuous learning initiatives
  • Contributed ideas during team meetings that led to an increase in overall departmental efficiency
  • Maintained confidentiality when handling sensitive information related to clients or business operations
  • Assisted in the onboarding process of new sales team members by providing training and guidance
  • Managed customer complaints or concerns, ensuring prompt resolution and maintaining positive relationships
  • Participated in regular inventory counts to ensure accuracy and minimize discrepancies
  • Served as a point of contact for customers, addressing inquiries and resolving issues promptly and professionally

Customer Care Specialist/Benefits Specialist

Conduent Business Services, LLC (Formerly Xerox)
09.2015 - 11.2017
  • Managed and administered employee benefit programs, including health insurance, retirement plans, and wellness initiatives
  • Provided guidance to employees on benefit options, eligibility requirements, and enrollment processes
  • Maintained accurate records of employee benefit elections, changes, terminations, and COBRA compliance
  • Counseled employees on leave policies such as FMLA (Family Medical Leave Act) and ensured compliance with legal requirements
  • Served as a point of contact for escalated inquiries or issues related to employee benefits from both employees and management team members
  • Collaborated with HR team on open enrollment process resulting in smooth transition without disruption of services
  • Assisted employees in resolving issues related to claims, coverage, or other benefit-related matters
  • Maintained accurate and up-to-date electronic database of all released medical records, ensuring confidentiality and privacy
  • Processed and fulfilled requests for release of medical records in compliance with HIPAA regulations
  • Collaborated with healthcare providers to verify patient information and obtain necessary authorizations for release of medical records
  • Performed quality checks on released medical records to ensure completeness and accuracy before delivery
  • Maintained strict adherence to legal requirements when releasing sensitive or protected health information (PHI)
  • Coded, submitted claims, corrected claims, collected accounts, follow-ups, created reports, maintained records

PT Supervisor

Jidan Cleaning
09.2015 - 08.2016
  • Supervised a team of 3 cleaning crew members, ensuring efficient and high-quality cleaning services
  • Developed and implemented cleaning schedules to optimize productivity and meet client expectations
  • Trained new hires on proper cleaning techniques, safety protocols, and company policies
  • Monitored inventory levels of cleaning supplies and equipment, placing orders as needed to maintain adequate stock
  • Collaborated with clients to understand their specific cleaning needs and preferences, customizing services accordingly
  • Oversaw the maintenance of all cleaning equipment to ensure optimal functionality and longevity
  • Conducted regular inspections to ensure adherence to cleanliness standards and identify areas for improvement
  • Resolved customer complaints or concerns promptly by addressing issues directly or assigning appropriate staff members for resolution
  • Maintained accurate records of work performed, including daily activity logs, incident reports, and employee attendance records
  • Led regular team meetings to communicate updates on procedures/policies/expectations
  • Created a positive work environment through effective communication strategies that fostered teamwork among crew members
  • Ensured compliance with health codes/regulations related to sanitation/cleaning procedures
  • Demonstrated expertise in handling specialized equipment such as floor polishers, carpet extractors, or pressure washers
  • Identified opportunities for cross-training within the team to enhance versatility and flexibility in job assignments
  • Developed and maintained strong relationships with clients through regular communication and exceptional service delivery
  • Ensured compliance with company policies, procedures, and ethical standards at all times
  • Maintained open lines of communication with clients, addressing any concerns or requests promptly and professionally
  • Managed employee schedules, ensuring adequate coverage during peak times while minimizing overtime expenses
  • Conducted performance evaluations for team members, providing constructive feedback and identifying areas for improvement

Education

Associates Degree - Criminal Justice

Camden County College
Blackwood, NJ
12.2011

High school diploma - undefined

Woodrow Willson High School
Camden, NJ
06.1996

Skills

  • Call center
  • Google Docs
  • First aid
  • Databases (10 years)
  • Pivot tables (3 years)
  • Office Administration (3 years)
  • Customer support (10 years)
  • Debits & credits
  • Adult education
  • Pivot tables
  • Databases
  • Customer support
  • Database management
  • ADP
  • Assistant manager experience
  • SAS
  • Care plans
  • Conflict management (10 years)
  • EDI
  • Conflict management
  • Financial software
  • Cooking
  • MailChimp (2 years)
  • Sports
  • Kronos
  • Insurance verification (3 years)
  • Telemarketing (10 years)
  • Delivery Driver Experience (5 years)
  • Social listening
  • CSS
  • Microsoft Excel (10 years)
  • Coffee Experience (3 years)
  • Order fulfillment
  • Medicare
  • Data analytics
  • Computer skills
  • Data Analysis (5 years)
  • Cash handling
  • Visio
  • Citrix
  • Epic
  • Commercial driving
  • Smartsheet
  • Salesforce
  • Tax Experience (3 years)
  • Project leadership (2 years)
  • Delivery Driver Experience
  • Office Management (10 years)
  • Microsoft Access
  • Software troubleshooting
  • Medical Records (3 years)
  • Special education
  • ROI
  • Grammar Experience
  • SAP CRM
  • LIHTC
  • ICD-10
  • Negotiation
  • Scripting
  • Mentoring
  • Zendesk
  • Order management system
  • Data analysis skills
  • Jira
  • Google Suite
  • Typing
  • Retail management
  • Archives management
  • Bilingual(Beginner Spanish) (1 year)
  • Order entry
  • NetSuite
  • SharePoint
  • Communication skills Business: Ability to work efficiently, effectively, and with integrity Possess excellent customer service, interpersonal, and communication skills Organized, flexible, and detailed oriented Office Assistant experience Computer literate, experience using multiple databases; Data Entry experience;Live Chat Microsoft Office, Excel, Word, PowerPoint Inventory experience
  • Store management
  • Supervising experience
  • Recruiting
  • GIS
  • DocuSign
  • Data entry (10 years)
  • High volume call center (6 years)
  • Project management software
  • Sales management
  • Heavy lifting
  • Document management systems
  • Power BI
  • Customer service
  • Training & development
  • Ceridian
  • Microsoft Powerpoint
  • 10 key typing
  • Appointment scheduling
  • Marketing
  • Computer Literacy (10 years)
  • Word processing
  • POS (5 years)
  • English (10 years)
  • Clerical Experience (10 years)
  • Organizational Skills (10 years)
  • Project management
  • SAP ERP
  • Clerical experience
  • Sage
  • Magento
  • Oracle
  • Writing skills (5 years)
  • Public relations
  • Contracts
  • HRIS
  • Point-Click Care (Less than 1 year)
  • Guest services
  • Microsoft Word (10 years)
  • Records management (2 years)
  • Organizational skills
  • Medical coding (Less than 1 year)
  • Help desk (2 years)
  • Document management
  • Medical Terminology (3 years)
  • IT
  • Staff training
  • HTML5
  • Phone Etiquette (10 years)
  • Commercial Cleaning (8 years)
  • Microsoft Office (10 years)
  • Pricing
  • Live Chat (5 years)
  • Cash management
  • Research
  • Medical Billing (3 years)
  • Agile
  • Cash handling (10 years)
  • CPT coding
  • 3PL
  • Bill
  • Courier
  • Microsoft Excel
  • Sales
  • Public health
  • Front desk
  • Documentation review
  • Stocking
  • Leadership
  • ATS
  • Computer hardware
  • Avaya
  • Adobe Acrobat
  • Outbound sales
  • Help desk
  • Live chat
  • Interviewing
  • Ethernet
  • Courier (5 years)
  • Proofreading
  • Personal assistant experience
  • IOS
  • LAN
  • Customer service (10 years)
  • Editing
  • Social media management
  • Filing
  • 5G
  • Calendar management
  • ICD-10 (Less than 1 year)
  • Phone etiquette
  • EMR systems
  • Sourcing
  • Scanning (10 years)
  • PKI
  • EHR systems
  • CRM software
  • Relationship management
  • Office experience
  • Product management
  • Inside sales
  • Human resources
  • SAP
  • AI
  • Outbound Sales
  • Medical collection
  • Data management
  • Medical Office Experience (Less than 1 year)
  • Communication skills
  • Team management
  • Documentation review (5 years)
  • Tableau
  • E-commerce
  • Cashiering
  • Sales support
  • Classroom experience
  • Mobile devices
  • B2B
  • Communication Skills (10 years)
  • Barista Experience (3 years)
  • Microsoft Outlook (10 years)
  • Attention to detail (10 years)
  • Senior care
  • Retail sales
  • Windows
  • Customer relationship management
  • Multi-line phone systems
  • ICD coding
  • 10 Key Data Entry (5 years)
  • Continuous improvement
  • FMLA
  • 4G/LTE (5 years)
  • Hospitality
  • Collections (Less than 1 year)
  • Time management
  • Lawson
  • Healthcare (3 years)
  • Administrative Experience (2 years)
  • Medical coding
  • Word Processing (5 years)
  • Mobile applications
  • Sales (5 years)
  • GPS
  • Front Desk (5 years)
  • Canva (1 year)
  • Patient service
  • Basic math
  • Sales Experience (10 years)
  • Merchandising
  • Presentation skills
  • Stock administration
  • Hospital experience
  • Patient interaction
  • Community engagement
  • Analysis skills
  • IT support
  • Client services
  • Telecommunication (10 years)
  • Cold calling
  • Medical terminology
  • Accounts receivable (4 years)
  • Technical support
  • Microsoft Powerpoint (10 years)
  • Experience working with students
  • ICD-9
  • PeopleSoft
  • Employment & labor law
  • SOX
  • Telemarketing
  • Shift management
  • Windows (10 years)
  • Health information management
  • Workday
  • Management (4 years)
  • Interviewing (7 years)
  • Microsoft Outlook
  • HIPAA (3 years)
  • Microsoft Word
  • Accounts payable
  • Authentication
  • Recreation center
  • Payroll
  • VoIP
  • Office assistant (5 years)
  • HTTPS
  • Microsoft Dynamics Navision
  • Planograms
  • HIPAA
  • Anatomy knowledge
  • Microsoft Office
  • Account management
  • Restaurant experience
  • Assembly
  • Data collection
  • Compliance management
  • Search engines
  • Relational databases
  • Wastewater
  • Mathematical aptitude
  • Beauty & cosmetics sales
  • Driving
  • HubSpot
  • Oracle EBS
  • VPN
  • QuickBooks
  • IVR
  • Office management
  • Financial services
  • Data entry
  • Encryption
  • Accounts receivable
  • Information management
  • ERP systems

Certification

  • Certified Notary Public April 2024 to April 2029
  • Driver's License July 2021 to May 2025
  • TWIC Card
  • Class D

Languages

English - Fluent
Bilingual - Beginner
Spanish - Beginner

Timeline

Health Information Specialist I

Datavant
08.2024 - Current

Contract Staff - Administrative Staff Assistant

Optimize Management Solutions LLC Staffing Service
12.2023 - 08.2024

Contract Staff - Administrative Assistant

Insight Global Staffing Services
08.2023 - 12.2023

Seasonal PT Tax Preparer

Jackson Hewitt
11.2019 - 04.2021

Sr Data Entry/Merchandise Services

Forman Mills Corporate
08.2018 - 08.2023

Seasonal PT CSR/Office Assistant

70I Co
11.2017 - 08.2018

Customer Care Specialist/Benefits Specialist

Conduent Business Services, LLC (Formerly Xerox)
09.2015 - 11.2017

PT Supervisor

Jidan Cleaning
09.2015 - 08.2016

Associates Degree - Criminal Justice

Camden County College

High school diploma - undefined

Woodrow Willson High School

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