Geneva Longoria
Customer Service Representative/ Auction Dealer Registration Clerk
Las Cruces,NM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Reliable employee seeking to further my career in the car business since that is what I truly loved the most. Experienced in Salesforce and very dedicated when it comes to fulfilling my customers needs. Also Bilingual for Spanish Speakers.
Overview
17
17
years of professional experience
Work History
Consumer Relations Representative
Lifetime Brands Inc
Las Cruces, NM
06.2017 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended our products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, replacements and offering excellent support and tailored recommendations to address their needs.
- Answered average of 40 calls and 50 emails per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided back up for customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Dealer Registration
Dealers Auto Auction Of OKC
Oklahoma City, OK
10.2004 - 07.2016
- Greeted clientele and provided comfortable seating options.
- Answered the switchboard with 80 phone lines.
- Registered Car Dealers to our database verifying all documentation before a sale.
- Dealt with many Hispanics from Mexico, helping them understand the business and how to provide them with the best service.
- Recorded costs accurately and explained any additional fees to guests.
- Conducted interviews with individuals to obtain all required information.
- Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
- Greeted guests and visitors and managed up to 20 daily reservation requests for our guest. Providing them hotel shuttle and hotel discounts when visiting our facility.
- Reviewed daily reservations and confirmed bookings.
- Performed data entry on AS-400 Auto Check Auctions to maintain and organize records of member and program information
- Operated standard office software applications to compile data and prepare information and correspondence.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
Education
GED -
OCCC
Oklahoma City, OK09.2006
Skills
- Upbeat and Positive Personality
- Customer Account Management
- Courteous with Strong Service Mindset
- CRM Software
- Customer Data Confidentiality
- Multitasking and Prioritization
- Creative Problem Solving
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- De-escalation Techniques
- Inbound and Outbound Calling
- Microsoft Office Suite
- Computer Proficiency
- Multi-Line Phone Systems
- Call Volume and Quality Metrics
- Establishing and Maintaining Customer Relationships
- Invoice Preparation and Processing
- Proficiency in Microsoft Office and G Suite
- Administrative and Office Support
- Salesforce CRM
Languages
Spanish
Native or Bilingual
Timeline
Consumer Relations Representative
Lifetime Brands Inc
06.2017 - Current
Dealer Registration
Dealers Auto Auction Of OKC
10.2004 - 07.2016
GED -
OCCC
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