Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geneva Mendoza

Harlingen,TX

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

TaskUs
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Have worked with two large campaigns SPANKS and YETI

Sales Associate

Armstrong McCall Beauty Supply
10.2019 - 11.2020
    • Engaged with customers to effectively build rapport and lasting relationships.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
    • Developed, marketed and sold full range of products and support services.
    • Processed product returns and assisted customers with other selections.

Sales Generalist

Victoria secret Rivercenter
10.2016 - 06.2018
I'm still with the company as of 6/4/2018My responsibilities as a generalist included a various of roles, from sales to cash wrap, handling money, taking payments, connecting with our customers and showing them customer loyalty. Floor sets and making sure the merchandise was set for display as it called for on our brand guides. Also working under pressure to make sure everything was in order. Also my responsibilities included long hours of shipment and inventory With this company I have grown into a more responsible women due to my achievements, I was sales associate of the month on several occasions I also lead my team with top emails, phone numbers, and credit cards.
Provided onsite training.
Monitored multiple databases to keep track of all company inventory.

Sales Associate

Victoria's Secret & PINK
12.2014 - 11.2015
Provided great customer service experience, was very good with connecting with our customers

Sales Associate

Maurices
06.2010 - 07.2012
Here is were I learned to handle payments and returns, I did a little abit of sales not as much as I would have liked but I did do sales, I mainly did floor sets and brand guides dressing the displays as ordered

Education

High School Diploma -

Rio Hondo High School
Rio Hondo, TX
05.2004

Skills

  • Client-focused
  • Computer proficient
  • Quick learner
  • Microsoft Office
  • Training and development
  • Excel in Customer loyalty
  • Sales trends
  • Stocking and replenishing
  • Cash Handling
  • Excellent people skills
  • Upselling
  • Shipment processing
  • Customer Service
  • Active Listening
  • Data Entry
  • Customer Relations
  • Call center experience
  • Microsoft Excel
  • Payment Processing
  • Microsoft Outlook
  • Call Center Operations

Timeline

Customer Service Representative

TaskUs
09.2022 - Current

Sales Associate

Armstrong McCall Beauty Supply
10.2019 - 11.2020

Sales Generalist

Victoria secret Rivercenter
10.2016 - 06.2018

Sales Associate

Victoria's Secret & PINK
12.2014 - 11.2015

Sales Associate

Maurices
06.2010 - 07.2012

High School Diploma -

Rio Hondo High School

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Geneva Mendoza