Geneva Moynihan
Auburn,ME
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
11
11
years of professional experience
Work History
Team Lead NRCMA
FHA home loans
Auburn , ME
07.2013 - Current
- Trained new staff in relevant processes and procedures.
- Coordinated team resources to achieve project goals.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Monitored team performance against targets, taking corrective action where necessary.
- Motivated staff through positive reinforcement techniques.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Maintained accurate records of employee attendance and task completion times.
- Ensured compliance with company policies and procedures throughout the team.
- Delegated tasks appropriately according to individual skill sets.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained daily inventory to facilitate successful material distribution.
- Maintained positive working relationship with fellow staff and management.
Education
NRCMA -
Community Collage
Abilene, TX06-2012
Skills
- Regulatory Compliance
- Production Monitoring
- Performance monitoring
- Workplace Safety
- Quality Control
- Coaching and Mentoring
- BLS
Timeline
Team Lead NRCMA
FHA home loans
07.2013 - Current
NRCMA -
Community Collage
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