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Geneva Olusoji
Timonium,MD
Summary
Patient care professional with extensive experience in healthcare coordination and a proven ability to adapt to dynamic environments. Known for exceptional organizational skills, effective communication, and a strong focus on delivering high-quality patient care. Skilled in managing patient records, scheduling, and facilitating communication between patients and medical staff. Reliable team player with a proactive approach to problem-solving, optimizing processes, and supporting team objectives to ensure seamless patient experiences and optimal outcomes.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator-International Department
John Hopkins Hospital
06.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Patient Service Representative III
John Hopkins Hospital
08.2023 - 05.2024
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Handled customer service inquiries in person, via telephone and through email.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Monitor all necessary outpatient authorization queues to
ensure regulatory turnaround time compliance, assist with
expediting finalization of referrals, and triage requests that may
require additional information prior to Regional Medical
Director’s finalization. - Maintained a tracking system to ensure clinical records are
current according to company policy and regulatory
requirements. - Worked closely with delinquent accounts to collect and
reconcile accounts through approved channels. - Accepted and reprocessed no auth denial accounts to obtain
retro-auth on denial cases for reprocessing. - Demonstrated the highest level of problem solving and
customer service skills.
Senior Patient Care Coordinator
Houston Methodist
12.2022 - 07.2023
- Enhanced communication between healthcare providers and patients, ensuring timely delivery of test results and updates.
- Conducted ongoing assessments of departmental processes to identify areas of improvement related to patient care coordination.
- Collaborated closely with physicians regarding treatment plans, ensuring continuity of care and seamless transition between care providers.
- Implemented new electronic medical record system, increasing accuracy in documentation and enabling easier access to patient information.
- Scheduled Surgeries managed pre-certifications and verified
insurance coverage. - Arranged time, date, and location for procedure; arranged preoperative
testing and/ or exam as needed. - Advised and counseled patient regarding food, fluid and
medication intake and restrictions prior to surgery. - Scheduled post-op appointments as needed.
- Performed general secretarial duties, including-scheduling
meetings, appointments, faxing, and mailing.
SENIOR ACCOUNT REPRESENTATIVE
New York Presbyterian Hospital Westchester
03.2019 - 12.2022
- Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly.
- Resolved escalated client issues professionally while adhering to established guidelines, minimizing potential losses for the company.
- Tracked account performance metrics regularly, identifying areas for improvement and implementing necessary action plans.
- Collaborated with cross-functional teams to address client needs and deliver tailored solutions.
- Assist with Senior Leaderships on Special Projects
- Provide insurance clearance for all levels of care within the
behavioral health team for low levels of care (Outpatient,
Inpatient, Partial Hospitalization, Intensive Outpatient, Mobile
Crisis, Rapid Linkage and Continue Day Treatment) - E-mail registration forms to the patient/ family to ensure
documentation is completed prior to patient’s appointment. - Assisted and collected Charity Care Forms to the patient/
family’s experiencing hardship. - Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
Private Medical Office Assistant
ABC Pediatrics
02.2017 - 11.2019
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained payments from patients and scanned identification and insurance cards.
Account Representative
New York Presbyterian Cornell - Weill Center
04.2018 - 02.2019
- Expanded customer base by conducting market research and identifying potential leads.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Kept detailed records of customer interactions for optimal traceability.
- Supported customer satisfaction through regular follow-up and communication.
- Retained high-value clients by providing exceptional support and personalized service.
- Consistently exceeded quota expectations leading the way among fellow representatives.
Registrar, Finance
New York Presbyterian Cornell - Weill Center
02.2017 - 04.2018
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Reduced registration errors through meticulous data entry and attention to detail.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Troubleshot issues with EHR software, providing solutions that improved overall functionality of the system.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
Education
Bachelor of Science - Health Services Administration
Lehman College
The Bronx, NY01-2016
Skills
- Billing statement processing
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Goal setting
- Follow-up care
- Payment collection
- Creative problem solving
- New hire training
- Insurance practices
- Healthcare operations
- Claims processing
- Patient outreach and Follow-up
Interests
Timeline
Patient Care Coordinator-International Department
John Hopkins Hospital
06.2024 - Current
Patient Service Representative III
John Hopkins Hospital
08.2023 - 05.2024
Senior Patient Care Coordinator
Houston Methodist
12.2022 - 07.2023
SENIOR ACCOUNT REPRESENTATIVE
New York Presbyterian Hospital Westchester
03.2019 - 12.2022
Account Representative
New York Presbyterian Cornell - Weill Center
04.2018 - 02.2019
Private Medical Office Assistant
ABC Pediatrics
02.2017 - 11.2019
Registrar, Finance
New York Presbyterian Cornell - Weill Center
02.2017 - 04.2018
Bachelor of Science - Health Services Administration
Lehman College
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