Overview
Work History
Education
Timeline
Generic

Geneva Rosenberger

Clarksville,OH

Overview

24
24
years of professional experience

Work History

Relationship Banker

LCNB National Bank
11.2023 - Current
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.

Medical Receptionist

Wilmington Physicians Group-CMH
01.2023 - 08.2023
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Medical Receptionist

Main Medical Inc
09.2020 - 07.2022
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.

Certified Pharmacy Technician

Falcon Pharmacy Investments LLC
08.2016 - 08.2020
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Counted, measured and compounded medications following standard procedures.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.

Certified Pharmacy Technician

REM Corporation (West End Pharmacy)
09.2009 - 07.2016
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counted, measured, and compounded medications following standard procedures.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.

Pharmacy Technician

Bryan's Family Pharmacy
09.2008 - 09.2009
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Pharmacy Technician

CVS Pharmacy
10.2006 - 08.2008
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Managed opening and closing duties for pharmacy.

Residential House Cleaner

Self-employeed
08.2000 - 02.2006
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Streamlined cleaning processes for quicker completion without compromising quality.
  • Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
  • Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
  • Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
  • Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
  • Organized tasks efficiently, enabling increased productivity during each work shift.
  • Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
  • Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
  • Optimized scheduling processes for improved time management that allowed for more appointments per day.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Provided excellent house cleaning and maid services to clients.
  • Exceeded client expectations to garner future services.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Education

High School Diploma -

Waynesville High School
Waynesville, OH
06.1989

Timeline

Relationship Banker

LCNB National Bank
11.2023 - Current

Medical Receptionist

Wilmington Physicians Group-CMH
01.2023 - 08.2023

Medical Receptionist

Main Medical Inc
09.2020 - 07.2022

Certified Pharmacy Technician

Falcon Pharmacy Investments LLC
08.2016 - 08.2020

Certified Pharmacy Technician

REM Corporation (West End Pharmacy)
09.2009 - 07.2016

Pharmacy Technician

Bryan's Family Pharmacy
09.2008 - 09.2009

Pharmacy Technician

CVS Pharmacy
10.2006 - 08.2008

Residential House Cleaner

Self-employeed
08.2000 - 02.2006

High School Diploma -

Waynesville High School

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Geneva Rosenberger