Geneva Sanders
Denver,CO
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Famous Footwear Outlet
Castle Rock, Colorado
05.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Manager
Safeway Starbucks
Aurora , CO
10.2021 - 05.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Office Manager's Assistant
Perfect Teeth
Aurora
07.2014 - 10.2019
- Assisted Office Manager with scheduling and organizing meetings, appointments, and events.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.
- Greeted visitors and provided assistance as needed.
- Composed memos, emails, letters, reports and other documents as requested by the Office Manager.
- Provided administrative support to the Office Manager including filing, photocopying, faxing, scanning and data entry tasks.
- Reviewed all incoming mail and email correspondence before forwarding it to the appropriate personnel within the organization.
- Maintained confidentiality of all privileged information obtained during course of employment.
- Assisted in preparing agendas for meetings upon request from the Office Manager.
- Coordinated with vendors regarding purchase orders placed under supervision of the Office Manager.
- Processed payroll information accurately and submitted on time according to established procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coded and entered daily invoices with in-house accounting software.
- Managed, scheduled and coordinated office functions and activities for employees.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Bachelor of Science - Human Development Family Services
Metropolitan State University of Denver
Denver, CO06-2024
GED -
Emily Griffith Technical College
Denver, CO06-2005
Skills
- Product and service knowledge
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Task Delegation
- Project management abilities
- Customer rapport
- Succession Planning
- Staff Supervision
Timeline
Assistant Manager
Famous Footwear Outlet
05.2024 - Current
Manager
Safeway Starbucks
10.2021 - 05.2024
Office Manager's Assistant
Perfect Teeth
07.2014 - 10.2019
Bachelor of Science - Human Development Family Services
Metropolitan State University of Denver
GED -
Emily Griffith Technical College
Similar Profiles
Dawn R YoungDawn R Young
Associate Sales Lead at Famous Footwear OutletAssociate Sales Lead at Famous Footwear Outlet
Kayla KlineKayla Kline
Assistant Manager at Famous Footwear OutletAssistant Manager at Famous Footwear Outlet
Kenneth HamburgerKenneth Hamburger
Acting Territory Manager at Famous FootwearActing Territory Manager at Famous Footwear
Adam CheneyAdam Cheney
Desktop Support Specialist at Southwest AirlinesDesktop Support Specialist at Southwest Airlines
Zachery BookerZachery Booker
Program Manager – Strategic Operations & Training at United States Space ForceProgram Manager – Strategic Operations & Training at United States Space Force