Geneva Simmons
Health Care
Rutherfordton,NC
Work Preference
Summary
Experienced Medical Professional with years of customer care with recent office training. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CE Program Assistant
BRCC
Hendersonville, NC
11.2022 - 03.2023
- Provided technical assistance to program participants by responding to inquiries via phone or email.
- Collaborated with other departments to ensure smooth delivery of services for program participants.
- Created informational materials about programs and services available to the public.
- Added new contacts into a customer relationship management system used to track interactions with clients.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Analyzed survey responses from clients who had participated in one of the organization's programs in order to identify areas where improvements could be made.
- Compiled monthly newsletters featuring newsworthy items about upcoming events hosted by the organization as well as stories showcasing its impact on local communities.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Produced and distributed memos, newsletters and other forms of communication.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Produced well-written, comprehensive reports and documents.
- Analyzed program effectiveness to optimize workflows.
- Drafted professional business documents for various managers and executives.
- Tracked program operating budgets using electronic and web-based programs.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Coordinated support to facilitate general office operations.
- Greeted guests and vendors to assist in navigating space.
- Monitored office services mailbox for business support needs and requests.
- Encouraged and improved cross-department internal communication.
- Participated in credit and collections activities.
- Performed accounting or financial analysis.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Partnered with program management on recommendations, process improvements and corrective action plans.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Ensured compliance with organizational policies and procedures while administering programs.
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
CNA (traveling Nurse)
Abundant Alternatives
Forest City, NC
03.2021 - 07.2021
- Worked as needed in skilled facilities as CNA, traveling from each facility to the next, assisting the residents with daily activities.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
CNA (In Home Care)
All Ways Caring Home Care
Forest City, NC
05.2019 - 04.2021
- Work in Home setting, assisting the elderly with daily activities, cooking, medication reminders, cleaning bathing etc.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
CNA (LTC)
White Oak Of SHelby
Shelby, NC
01.2017 - 10.2019
- Assist residents in skilled setting environment with daily activities, such as bathing, grooming, dressing, eating etc
- Hoyer Lift Training, CPR training
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
Certified Medication Administration
Southern Manor Retirement Home
Forest City, NC
04.2011 - 09.2017
- (ALF) Prepare and distribute medications in an orderly manner
- Assist with eating per request, assist as needed with daily activities per resident
- Prepare and administer shots per diabetic resident.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Education
General/Medical Office Associates Degree
Blue Ridge Community College
Flat Rock, NC06.2024
High School Diploma -
Isothermal Community College
Spindale, NC05.2003
Skills
- Medication Administration
- Hoyer Lift/Geriatric Training
- Patient Care/CNA
- Confidentiality with Medical Records
- Microsoft Office Word/Excel Training
- Tube Feeding/Dietary Aide
- HIPPA Laws and Regulations
- Scheduling/Supervising
- Operations Support
- Information Management
- Creative Problem-Solving
- Report Writing
- Social Media and Public Relations
- Teamwork and Collaboration
- Multi-Line Phone Systems
- Program Administration
- Technology Support
- Multitasking and Organization
- Advanced Excel
- Interpersonal Skills
- Powerpoint Presentations
- Program Planning
- CRM and CMS Software
- Information Processing Systems
- Driven and Outgoing
Education Certifications
- Blue Ridge Community College, Flat Rock, NC, 05/2023, Medical Office Administration
- 10/2022, Microsoft Word Certificate
- 2022, Medical Administering LTC
- 2011, Certified Nursing Assistant
- 2021, CPR
- 2006, Medication Administering Group Home/ Assistant Living
Certification
- Microsoft Word 2022 Associate
- Microsoft Power Point 2023 Associates
- Microsoft Excel 2023 Associate
- Microsoft Office Specialist 2023
Accomplishments
- BRCC Dean's List
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
But better to get hurt by the truth than comforted with a lie.
Khaled Hosseini
Languages
English
Native language
Interests
Learning New skills
General Development
Education
Creating Change
Affiliations
- KCC
Timeline
CE Program Assistant
BRCC
11.2022 - 03.2023
CNA (traveling Nurse)
Abundant Alternatives
03.2021 - 07.2021
CNA (In Home Care)
All Ways Caring Home Care
05.2019 - 04.2021
CNA (LTC)
White Oak Of SHelby
01.2017 - 10.2019
Certified Medication Administration
Southern Manor Retirement Home
04.2011 - 09.2017
General/Medical Office Associates Degree
Blue Ridge Community College
High School Diploma -
Isothermal Community College